eBook: How bots improve the call centre world

iOCO’s digital assistant platform provides a single digital persona for customers to interact with, while remaining highly extensible, thereby allowing functionality to be added as time progresses.

Whether it’s a customer, user or an employee, in the age of choice, it is no longer enough to simply digitise your business. It is the experience of your service or product that has emerged as a key strategic lever in achieving an organisation’s goals and objectives, and this actually keeps people in your ecosystem.

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