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Artificial Intelligence

SA's first ISO-certified CX provider for AI: Why it matters

1Stream's ISO/IEC 42001 certification represents a commitment to building, deploying and managing AI responsibly, transparently and securely, says Bruce von Maltitz, CEO of 1Stream.

AI helps SASRIA forecast national risks

The state-owned insurer uses AI, behavioural signals and social-science to identify conditions that precede national disasters.

Sibahle Malinga

Smartz Solutions

The human element: Why AI won’t fully replace contact centre agents... yet

With the right tools, AI agents can now do more than just answer questions – they can guide customer journeys, says Smartz Solutions.

Smartz Solutions

Global Micro Solutions

Are you becoming a frontier firm, or simply adding AI to broken work?

Global Micro Solutions argues that the evidence of transformation via AI sits somewhere less visible: inside the work itself.

Global Micro Solutions

Before you scale AI on AWS, ask these five questions

The fastest way to expose a weakness in your AWS infrastructure may be for your AI strategy to succeed.

Cape Town-based AI start-up raises R19.5m

Verascient will use the capital to expand its engineering team and technology to support further enterprise deployments.

Facial biometrics

Built-in-SA facial biometrics speeds up authentication and onboarding

SoftiDoc’s facial biometrics authentication and onboarding systems use multiple AI models trained specifically for the African market, says Jeremy Engelbrecht, MD of SoftiDoc.

27 - 27 August 2026

ITWeb AI Summit 2025

Uncovering the true business value of AI

Fortinet expands FortiEndpoint with new capabilities for the AI era

Security teams can now better govern AI usage, reduce sensitive data exposure, enforce risk-aware access and simplify security operations across distributed environments.

Power partnership: SAP and OpenText’s 30-plus year relationship builds stronger AI foundations for customers

The companies say their partnership is helping enterprise customers build solid foundations for innovation and well-governed AI.

OpenText Summit Africa

Plugging the data leak – a blueprint for deploying safe, POPIA-compliant enterprise AI agents

Before agents are deployed, organisations must confront the fact that an agent is only as safe as the data it can access, says Anju Mammen, customer engineer at Accelera Digital Group.

Accelera Digital Group

Closing the widening education gap created by AI

AI isn’t removing entry-level work, but these employees are expected to know and understand so much more.

AI-native cyber defence

ITWeb TV Biz: The architecture of AI-native cyber defence

How intelligent detection, digital twins and purpose-built models are reshaping what cyber defence looks like.

Property hunting enters the AI agent era

Consumers are using AI instead of search engines, trusting it to weigh up options and deliver one reliable answer quickly.

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