Johannesburg, 22 Aug 2014
Whitepaper: 1Stream - Potential for Gamification in South African Contact centres
Hosted technology provider 1Stream has released a white paper outlining the potential for gamification technologies in South African contact centres. It was created to provide a glimpse into how gamification is shaping business, and what it can offer the contact centre in particular.
Gamification is not a quick fix to motivation challenges. It requires a deep understanding of the organisation, long-term commitment from senior executives and must offer real value to employees. But when implemented correctly, it can boost motivation, reduce the cost of training, and even drive innovation.
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