1Stream takes the lead in gamification in South African contact centres

Whitepaper

Whitepaper: 1Stream - Potential for Gamification in South African Contact centres

---

Hosted technology provider 1Stream has released a white paper outlining the potential for gamification technologies in South African contact centres. It was created to provide a glimpse into how gamification is shaping business, and what it can offer the contact centre in particular.

Gamification is not a quick fix to motivation challenges. It requires a deep understanding of the organisation, long-term commitment from senior executives and must offer real value to employees. But when implemented correctly, it can boost motivation, reduce the cost of training, and even drive innovation.