Phonatics firmly believes in flexibility when it comes to the satisfying its clients' needs and with this in mind, it delivers good, alternate products that focus on the best solution, at the best price with quality to match.
"The Freemate brand is imported solely by Phonatics, and we proudly sell and support this brand in the African market," states Pieter Snyman, MD. "Freemate is the best alternative headset brand available today when comparing pricing and quality to well-known competitor brands."
Its call centre clients needing to make the move from existing equipment to the more budget sensitive Freemate brand on corded and wireless headsets will find the transition effortless.
1 Highly Respected
Freemate is one of the most popular call centre headset brands available today, not only in Africa but also in Australia, the United Kingdom, Turkey, Israel, Korea and Spain.
2 Great All Rounder
The Freemate brand supports more than 24 different headset models, and bonus features of the range include a two or three-year warranty and guarantee, rental plans (from 12-36 months); SLA packages tailored according to client needs and comprehensive maintenance kits readily available on all Freemate headsets.
3 Plug and Play
A prime example of the inherent benefit of a Freemate headset is its use of a standard bottom cable on most PBX platforms regardless of whether the system is IP, digital or analogue. The Freemate USB cables are of high standard and the voice quality delivered compares favourably with that of major headset brands.
4 Superb Uptime
The Freemate brand is one of a few headsets for which spares can be purchased separately, and Phonatics proactively import spares with all Freemate orders thus ensuring optimal replacement parts stock on hand. This forward planning keeps its repair costs low and future-proofs its clients repair needs.
5 Premium Product Support
"I believe in the Freemate brand because of its reliability; and the strong support from our Korean supplier makes this product line a pleasure to sell as customers are assured of long-term, professional product support," says Snyman.
Making the change from the tried and tested, to the new and different can be intimidating and Phonatics understands this. Which is why it believes in client support every step of the way and through its range of forward-thinking product lines that are comprehensive, adaptable and budget appropriate, its customers' confidence in Phonatics is evident.
"We have been here for 15 years," says Snyman, "building client relationships and providing strong product choices with service excellence to match; this is what we strive for."
* Article first published on itweb.africa
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Phonatics
Phonatics is one of South Africa's leading suppliers of telecommunication peripheral products. Since 2000, the company has become the trusted name in affordable high-quality equipment with service excellence to match. Phonatics supplies and supports all telecommunication and call centre products ranging from headsets, cordless phones, desktop phones, headphones, video conference and conference phones, to call centre and wireless headsets, blind operator headsets and telephone diallers. It is a proudly South African company with branches in Gauteng and Cape Town.
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