Aastra unveils IP-based centre

Aastra has unveiled an Arabic version of its multimedia contact centre Solidus eCar, which will be available during the first half of 2009, reports AMEInfo.

Aastra's latest release of its IP-based contact centre enables customers to achieve increased levels of scalability, reliability, productivity and cost-savings.

Solidus eCare 6.0 comes with new options for high-availability server clustering and large-scale networking for up to 10 000 agents, and can cope with a busy hour traffic load of up to 400 000 calls per hour.

TouchStar Call Centre Software has given UK customers the benefits of SIP technology after a six-month period of successful implementation within a number of their South African customers, providing outsourced operations, reports contact-centres.

TouchStar is the first dialler supplier to small and medium sized call centres to deliver SIP-based functionality in addition to the current ISDN offering.

SIP enables contact centres to increase levels of customer satisfaction through multi-channel contact including voice, audio, text, data or video and allows for greater flexibility, scalability and integration along with cost efficiencies.

Xheead = LSSiDATA presents CallMatch

LSSiDATA, a wholly owned subsidiary of VoltDelta, has launched CallMatch - a real-time delivery service for call centres, according to Casll Centre Clinic.

The solution provides name, address, credit score predictor, renter/owner flag, house value and other profile data for given automatic number identification (ANI) to contact centres, enabling them to enhance call routing, pre-populate screens and programmatically segment inbound callers.

CallMatch users send a caller's ANI to LSSiDATA's universal gateway, which then performs a series of look-ups in LSSiDATA's proprietary databases and assembles a response record containing the names, address, telephone number, gender, date of birth and credit score predictor for the given ANI.