Independent technology industry consultant, Aberdeen Group, has cited Remedy Corporation as the market leader for internal help desk and customer interaction software (CIS) in its latest report, saying the company has more than twice the market share of any help desk vendor.
According to Frank Gaylard, GM of local Remedy reseller, AST Open Solutions, says, "Remedy is believed to have a market share of more than twice that of its closest competitor. The report also states that none of Remedy`s competitors has captured more than 10% of the market.
Entitled `Managing Customers with Next-Generation Software Applications: 1997 Edition,` Aberdeen`s report also names Remedy as the leader in the Customer Interactive Software (CIS) market. "This is due to the adaptability of Remedy`s flagship application, the Action Request System (ARS), which enables it to be used for multiple applications with an organisation" he says.
Gaylard describes ARS as a scaleable product with three-tier client/server architecture, extensive integration capabilities and customisability. "These features enable it to deliver the fastest path to a production solution, the scaleability to support global enterprise-wide deployments, and the adaptability to help organisations embrace change quickly and cost-efficiently," he adds.
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