Accelio Corporation, a global provider of Web-enabled business process solutions distributed locally by Global Technology Business Intelligence (GBI), has announced its support for Siebel 7, the latest release of Siebel eBusiness Applications from Siebel Systems.
Accelio will submit the integration of the Accelio business process solution for validation with Siebel 7 within 90 days of general availability.
Siebel 7 provides organisations with complete e-business solutions that increase productivity, maximise revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention. The Accelio solution in turn enables Siebel eBusiness Applications users to extend and accelerate their business processes beyond the enterprise to customers, suppliers, and partners. Using the open, extensible, advanced Smart Web Architecture of Siebel 7, Accelio will extend its solution to Siebel 7 for the benefit of joint customers.
"Siebel Systems enables software vendors to integrate solutions through its open, extensible, advanced Smart Web Architecture," says Johan Cloete, CEO of GBI.
"Unlike rudimentary HTML clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications. The Siebel Smart Web Architecture enables organisations to leverage the industry`s best e-business applications at the lowest total cost of ownership."
Siebel 7 extends the reach and functionality of Siebel Systems` suite of integrated, multi-channel e-business applications, enabling organisations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners. Siebel 7 allows organisations to manage, synchronise and coordinate all customer touch points across the Web, call centre, field sales and service personnel, and partner channels.
As a Siebel Premier Software Partner, Accelio achieved validation status for its business process solution for Siebel eBusiness Applications, version 6 in July and is looking forward to furthering the integration of its solution with Siebel 7.
The two companies have joined forces to market the integrated solution globally and are currently targeting companies in the financial services and public sectors.
The Accelio XML-based integrated solution framework for Siebel eBusiness Applications has already been implemented by a number of financial organisations.
"Accelio first chose to partner with Siebel Systems because of its market-leading eBusiness applications software that embed industry-specific functionality and best practices," says Don Denovan, MD of Global Partner Development at Accelio. "The release of Siebel 7, the only solution that allows organisations to manage, synchronise, and coordinate all customer touch points across all channels, using advanced Smart Web Architecture and a highly interactive Web client, confirms that we made the right choice. Our alliance with Siebel Systems has opened up endless opportunities for Accelio, enabling us to expand our customer reach in targeted vertical markets."
Organisations adopting the combined solution will drive rapid return on investment and sustainable competitive advantage through:
* Customer self-service via easy-to-understand business views of Siebel Systems data for internal and external audiences.
* Improved data integrity using intelligent electronic forms capable of performing calculations, validations, and data edits.
* Increased operational efficiencies by streamlining processing and improving response times.
* Presentation of personalised compliant documents via print, e-mail, or the Web.
* Increased customer loyalty/retention, thereby increasing long-term customer value.
"Accelio has enabled our joint customers to improve interactions with their end-users," says Catherine Cherubino, senior MD, Software and Industry Alliances for Siebel Systems. "Since we first partnered in July 2000, Accelio has added tremendous value to our e-business offerings through its proven online document fulfilment solutions and expertise. Accelio`s commitment to extend this expertise and integration to Siebel 7, will deliver increased functionality and ROI to our joint customers."
Share
Accelio Corporation (formerly JetForm Corporation) is a leading global provider of Web-enabled business process solutions. Accelio helps organisations to gain sustainable advantage by extending and accelerating their core business processes. The Accelio family of integrated software solutions empower organisations to capture, integrate, and present strategically relevant information for employees, partners, and customers - enabling them to work smarter and more productively.
With fiscal 2000 revenues of over $100 million, and in business since 1982, the Accelio global distribution network spans every continent, with more than 8.5 million users worldwide. Accelio customers are Global 2000 organisations in the financial services, banking, manufacturing, utilities and public sectors. For more information on Accelio, visit: www.accelio.com.
Editorial contacts