Three keys to improve contact centre efficiency

Zyter Smart Hospitals connects a hospital’s various data systems, departments, people and IOT devices.

Claudio Muruzabal’s top priority since his appointment is to help transform firms into sustainable intelligent enterprises, through cloud computing.

The company says the partnership is key to achieving its transformation goals, by helping healthcare workers with real-time analysis of data.

The future will call on vehicle-tracking companies to use data insights for the benefit of drivers and societies at large, says Netstar MD Pierre Bruwer.

The provider of data discovery platform Inventa, 1touch.io, has inked a distribution agreement with Corr-Serve.

The bourse says this forms part of the JSE’s long-term focus to grow the local market by attracting new clients to trade and invest in SA.

FleetDomain has integrated Selftrack’s tracking solution into its fleet management information system, enabling Selftrack to resell FleetDomain as part of a bundled solution.

An ambitious, multi-phase digitalisation and automatisation project has provided unparalleled visibility at SA’s largest mineral freight logistics company Grindrod, says Keyrus.

Every company is now a ‘data’ business, as it really boils down to using its insights to improve decision-making and drive business value, says Datacentrix's Shakeel Jhazbhay .

Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.

The expectation for organisations to align their profit imperative with international grassroots movements or social issues increases.

Monitoring systems are the source of critical data for a business, says Sourcing SA.