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A winning business case for AI in the contact centre starts by defining the target: efficiency, growth, cost savings or a combination, says Greg Jarvis, global customer success director at Connect.
Analytics strategies will be judged by how reliably and quickly businesses are enabled to take the next step.
The co-founder of The Outlier will focus on data storytelling as a mechanism to transform insights into shared understanding and to secure a tangible strategy.
Data leadership - what does the data leader of the future look like?
An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank
If industrial systems are to operate sustainably, then cyber security needs to sit at the heart, says Snode Technologies.
ITWeb Business Intelligence 2025
The event for professionals who turn data into intelligence and insight
By establishing a presence in Richards Bay, Amidel aims to recruit local talent from nearby tertiary institutions.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Sisvel is pleased to announce the appointment of Heath Hoglund as the company’s first-ever Chief Intellectual Property Officer.
The milestone reinforces the company's commitment to delivering data, AI and analytics solutions powered by Microsoft Fabric.
South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.
Logistics is no longer just about moving goods; it’s about moving data, decisions and value at the speed global commerce now demands, says In2IT Technologies.
Powered by Davra, IOTDC’s Continuous Verification of Critical Controls solution brings together IOT data you already have, plus new data and transforms them into automated, always-on control verification.