Business Intelligence

How analytics can help businesses survive the pandemic

The COVID-19 crisis has significantly impacted on businesses across the spectrum. Applying analytics can help such companies reduce costs, identify new opportunities and improve their bottom lines.


How tech can improve spend management

Companies should conduct regular spend analyses throughout the business to determine which spend management approach works best for each department, says Angelique Montalto, regional sales director at SAP Concur.


Why your measures of success may lead to your failure

Publish metrics that mean something and contribute to business results. Or don’t publish at all, says Terry White, Netsurit executive consultant.

4 Aug

Four ways to tackle business complexity

Accurate insight into the business’s finances is essential for compliance and vital to make better decisions in a complex world.


AI and the rise of value-based healthcare

Artificial intelligence helps make value-based healthcare possible by developing our understanding of data, says Paul Saunders, product manager for data analytics at Altron HealthTech.


DataOps delivers insights at the speed of business

DataOps seeks to reduce the end-to-end time of data analytics, speeding up the time for the delivery of high-value, real-time insights for decision-makers.


Big data is big, but it must be real-time

When information derived from the data is integrated back into the business in the right way, real-time feeds can start informing real-time interactions with existing business processes, says Richard Firth, CEO of MIP Holdings.

27 Jul

eBook: The power of analytics

Examine the four levels of workplace analytics – device, user, document and process.


Knoa Software debuts analytics platform

The platform provides insights into user interactions with SAP and non-SAP applications.


Guarantee remote agent success with SSO

Smart Staff Optimization was created to deal with the challenges of a contact centre operating remotely.


Enghouse Interactive releases Proteus Call Accounting for Microsoft Teams

The call analytics application helps businesses in their migration planning and ongoing management of call activity on Microsoft Teams.


Threat intelligence: secure your business

Insiders remain a key threat to corporate cyber security in East Africa, says Dimension Data.