Three keys to improve contact centre efficiency
Zyter debuts Smart Hospitals
Zyter Smart Hospitals connects a hospital’s various data systems, departments, people and IOT devices.
SAP EMEA South president prioritises intelligent enterprises
Claudio Muruzabal’s top priority since his appointment is to help transform firms into sustainable intelligent enterprises, through cloud computing.
Health tech start-up BroadReach gets Microsoft boost
The company says the partnership is key to achieving its transformation goals, by helping healthcare workers with real-time analysis of data.
COVID-19 lockdown cramped criminals’ style, finds Netstar
The future will call on vehicle-tracking companies to use data insights for the benefit of drivers and societies at large, says Netstar MD Pierre Bruwer.
Corr-Serve, 1touch.io partnership helps meet POPIA demands
The provider of data discovery platform Inventa, 1touch.io, has inked a distribution agreement with Corr-Serve.
JSE to offer real-time market data to mainland China
The bourse says this forms part of the JSE’s long-term focus to grow the local market by attracting new clients to trade and invest in SA.
Post-COVID economic crunch turns fleet owners to smarter asset management
FleetDomain has integrated Selftrack’s tracking solution into its fleet management information system, enabling Selftrack to resell FleetDomain as part of a bundled solution.
Power of modern technology in logistics sector
An ambitious, multi-phase digitalisation and automatisation project has provided unparalleled visibility at SA’s largest mineral freight logistics company Grindrod, says Keyrus.
From gut-based to data-driven, decision-making transformed by COVID-19
Every company is now a ‘data’ business, as it really boils down to using its insights to improve decision-making and drive business value, says Datacentrix's Shakeel Jhazbhay .
2021 contact centre trends everybody should be watching
Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.
Social change as a platform
The expectation for organisations to align their profit imperative with international grassroots movements or social issues increases.
The importance of creating a culture of monitoring
Monitoring systems are the source of critical data for a business, says Sourcing SA.