ACCPAC has announced the launch of a major upgrade to the company's customer relationship management (CRM) application for small and mid-size businesses (SMBs), ACCPAC CRM version 5.6.
"The new version includes enhancements that improve integration with other business management applications," says Jeremy Waterman, managing director of ACCPAC Africa. "They also provide greater freedom of choice for businesses that don't want to be limited by the lock-in strategies of other technology vendors."
ACCPAC CRM continues to add innovative integration with surrounding business management applications, such as e-mail, for more effective business process management (BPM), including Microsoft Outlook integration and Lotus Notes synchronisation.
"Users now have the option of accessing their entire ACCPAC CRM system from within Microsoft Outlook," says Waterman. "They have complete, two-way integration with Outlook contacts, calendars and tasks, in addition to enhanced e-mail integration.
"Users can also synchronise ACCPAC CRM with Lotus Notes calendars, in addition to previously available e-mail integration."
ACCPAC CRM adds to its database options with new support for the DB2 database, complementing its existing support for MS SQL, Oracle and Sybase. Not only does ACCPAC CRM now support DB2, ACCPAC CRM also includes, at no charge, the DB2 Server (Workgroup Edition) and three user licences, similar to those provided with the ACCPAC Advantage Series and ACCPAC Pro Series accounting systems.
"The new ACCPAC CRM Advanced Customisation Wizard provides the ability to rapidly build new functionality and customisations," says Waterman. "The wizard creates new business objects in a matter of minutes, without the need for users to write any code.
"In addition, administrators can utilise the ACCPAC CRM Component Manager that enables quick packaging and roll-out of third-party and user-developed add-ons such as industry-specific modules and customisations."
The upgraded software package now provides report creation in Adobe Acrobat PDF format, enabling greater control over output and 'near publishing' quality reports in colour with more control over where the content appears. In addition, more easily accessible standard reports have been added for quick access to critical information.
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ACCPAC International, Inc, a subsidiary of Computer Associates International, Inc (NYSE: CA), provides small and mid-size businesses a broad range of end-to-end business management applications designed to enhance customers' competitive advantage. Product lines include ACCPAC CRM, ACCPAC CRM SalesTeam, ACCPAC Advantage Series, ACCPAC Pro Series, ACCPAC HR Series, ACCPAC Business Analysis Suite, ACCPAC eTransact, ACCPAC Exchange, ACCPAC Warehouse Management System, ACCPAC ePOS, ACCPAC Insight, Simply Accounting, FAXserve and ACCPAC Messenger.
Based in Pleasanton, California, with offices in Australia, Canada, India, Ireland, the Middle East, the Netherlands, SA, Southeast Asia and the UK, ACCPAC has more than 500 000 customers and more than 7 000 channel partners in more than 130 countries worldwide. For more information about ACCPAC and our products, call 1-800-945-8007 in North America, or visit ACCPAC at www.accpac.com www.accpaconline.com, or www.accpac.co.za.
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