Softline Accpac (a Sage company) has released Accpac CRM 6.2, a comprehensive, easy-to-use CRM system that delivers a low total cost of ownership for SMEs. Pre-configured and customisable screen themes, an expanded editor for multilingual e-mail campaigns, and an enhanced graphical view for managing relationships between multiple contacts are among the new feature additions users can look forward to.
Accpac CRM 6.2 uses industry-leading technology to encourage better business practices and efficient information exchange throughout an organisation, introducing the real benefits of CRM to small and mid-sized companies, says Jeremy Waterman, MD of Softline Accpac.
He explains that the additions are comprehensive and designed to enrich the Accpac CRM user and ownership experience significantly. For example, the more powerful and flexible Relationship Manager allows users to set up many-to-many relationships, and the improved graphical interface in this area provides for even greater ease of use. There are also significant improvements to the mobile experience as well as a range of performance improvements.
“In a time when maintaining good relationships is more important than ever, having the 360-degree view of your customer, which Accpac CRM 6.2 provides, is the only way to improve sales performance and resolve customer issues professionally and efficiently. Accpac CRM integrates with Accpac ERP systems to give users a complete view of customer activity across front and back-office functions, equipping sales, marketing, and customer service teams with the tools they need to find new customers, close sales faster, and build lasting, more profitable relationships.”
Accpac CRM 6.2 capabilities and enhancements include:
* New branding toolkit. Change the look and feel of Accpac CRM screens using provided themes. Administrators can customise or create entirely new themes.
* Expanded relationship management. Create and graphically view multiple relationships between primary entities such as a holding company and its subsidiaries, and many-to-many relationships such as multiple reps selling to an organisation's various divisions.
* Enhanced e-mail management. Produce professional mass e-mail campaigns with advanced editing and a multilingual spell checker.
* Simplified address management. A new, single screen manages updates and links between companies, people, and addresses for new and existing contacts.
* Enhanced integration. Includes additional sales data synchronisations, Outlook integration, and administrator management improvements.
This new release will help businesses take full advantage of the automation and customisation efficiencies technology makes possible. Accpac CRM 6.2 specifically lets organisations outfit their CRM systems to support the unique business environments they compete in, access critical financial and operations data through extensive ERP integration, and, overall, run their businesses more effectively.
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Softline Accpac
Softline Accpac is a global provider of business management solutions, including financial, distribution, service management, retail, warehouse management, manufacturing and CRM to the mid-range market. Its solutions are delivered to 130 countries exclusively through its global network of solution providers, including over 150 throughout Africa. Softline Accpac's product line includes: Accpac ERP, Accpac CRM, Accpac RMS, Accpac Warehouse Management System and Accpac Insight.
Softline
Softline is a leading provider of accounting, payroll, CRM and ERP software solutions to small, medium and large sized companies. Founded in 1988 by Ivan Epstein, Alan Osrin and Steven Cohen, Softline was established during the formative years of the software industry and listed on the JSE Securities Exchange South Africa in February 1997. Softline expanded to establish a strong position within its area of focus in South Africa and Australia. Focused on the development of accounting, payroll, CRM and ERP software solutions, Softline has a 20-year track record as a market leader. The group has a broad range of products offering users a variety of software solutions to run their businesses efficiently. Softline's leading brands include Softline Accpac, Softline Enterprise, Softline Pastel (Accounting and Payroll) and Softline VIP. The combination of the group's product offerings provides Softline customers with comprehensive, well-branded accounting, payroll, CRM and ERP software solutions. In November 2003, Softline was acquired by the Sage Group plc, a FTSE 100 company. The software group includes market-leading businesses throughout the United Kingdom, Europe, North America, South Africa and Australia, supplying business software to the small, medium and large sized business community. Softline has a solid track record of profitability and cash generation. The group delivers quality accounting, payroll, CRM and ERP software solutions that improve the efficiencies of businesses around the world.
The Sage Group plc
The Sage Group plc is a leading global supplier of business management software solutions and related products and services, principally for small to medium-sized enterprises. Formed in 1981, Sage was floated on the London Stock Exchange in 1989. Sage has 5.8 million customers and more than 14 500 employees worldwide. We operate in over 26 countries covering the UK, Europe, North America, South Africa, Australia, India and China. For further information, please visit http://www.sage.com.
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