Document Sciences Corporation, a global leader in providing customer communications management solutions, announced that it has been named a document creation market leader by Celent, LLC in the firm's report, "Document Management in Banking: Overview and Solution Spectrum".
Celent's independent, industry-leading report is based on conversations with banking customers and interviews with 30 of the most prominent document management vendors serving financial institutions in North America and beyond.
The report, which analyses the key issues and components of document management for bankers, defines document creation as customer communications and correspondence across various lines of business including retail banking, corporate banking, lending, wealth management and investment banking.
"The need for managing documents more efficiently is both an enterprise-wide and line of business requirement for banks," comments Madhavi Mantha, author of the report and senior analyst.
"Whether driven by the necessity to streamline core processes such as lending or account opening, to improve the quality of customer interactions, or to fulfil compliance mandates across the organisation, document management solutions are critical for the optimal functioning of a financial institution."
Built upon an open, standards-based J2EE architecture, the xPression product suite from Document Sciences enables organisations to generate personalised and customised customer communications from a single platform. Highly flexible, scalable and secure, xPression delivers a wide variety of customer communications including marketing collaterals, correspondence, contracts, policies and relationship statements for distribution via print, e-mail and the Web, in both real-time and high volume batch processing.
"We're very pleased to again be recognised as a market leader in document creation, this time in Celent's Document Management in Banking report," says Nasser Barghouti, Chief Technology Officer of Document Sciences. "xPression enables organisations to quickly design graphically rich one-to-one customer communications, streamline the document generation process, and improve the overall customer experience. Our continued innovation, as evidenced by the newest xPression product suite component, xPresso for Adobe InDesign, demonstrates our unrelenting commitment to developing best-in-class document generation solutions for our worldwide customer base in the financial services industry."
Celent's Document Management in Banking report is based on both vendor-provided and publicly available information about banking-specific applications and infrastructure software.
Share
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology, and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally experienced analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent's research services cover the following six sectors of financial services: retail banking, wholesale banking, retail securities and investments, institutional securities and investments, life/health insurance, and property/casualty insurance. For more information about Celent, please visit www.celent.com.
Document Sciences
Document Sciences is a market-leading global solutions provider for customer communications management. Our award-winning xPression software suite enables organisations to automate the creation and delivery of well-designed, highly personalised communications - from customised marketing collaterals, contracts and policies to high-volume relationship statements and correspondence. More than 500 content-driven organisations worldwide, including over 60 Fortune Global 500 companies, use Document Sciences' solutions to reduce development costs by up to 90%, improve time-to-revenue by as much as 75%, and enhance the overall customer experience with highly effective 1:1 communications. Based in Carlsbad, California, with award-winning offshore services operations in Beijing, China and offices across the US and in London, Document Sciences also markets its products in Europe, Australia, Canada, New Zealand, Latin America and Asia. Document Sciences is locally represented by Actnet Print Concepts.
Actnet
Established in 1987, Actnet Print Concepts has been providing output management solutions that provide connectivity, transformation, print management, document composition and document distribution services utilising enterprise document delivery.