Standard Bank bolsters chatbot with insurance claims function
Clients embrace digital banking but still want human interaction
While customers prefer to bank digitally, they still crave a human connection when it matters, a global banking survey finds.
Yoco scores R1.2bn funding to unlock capacity in Africa
The South African fintech firm plans to scale its financial ecosystem to Africa and the Middle East after securing Series C funding.
Capitec shrugs off COVID-19 bump, onboards 300 hires
The bank saw significant growth in recent months, buoyed by its digital offerings, which necessitated the need for new hires.
DebiCheck: The next chapter
Vaughn Hechter, head of customer services for NuPay and Delter, provides a better understanding of how the market has been responding to DebiCheck, and where there is room for improvement.
Telco industry must deploy a solution against identity, SIM swap fraud
Mobile service providers use remote liveness detection, biometric identification and SIM binding to stop identity theft.
Transforming banking through CX
Branch transformation enables an omnichannel experience. Customers can start a transaction using the app on their device and complete it at the branch without having to wait in a queue.
Bitcoin, crypto-currency emerge as welcome solutions for investors
On 13 July, the major banks’ shares dropped an average of 5% as a result of the country’s current unrest.
Nedbank raises R910m to finance green projects in SA
The new capital raise brings the total green or climate-related funding secured by the bank between 2019 and 2021 to approximately R8.6 billion.
FNB stands firm on the need for branches
First National Bank, the self-proclaimed ‘digital first’ bank, confirms plans to open an additional 50 new community branches by 2023.
Nedbank builds cloud computing talent pipeline with AWS
The organisations partner to provide unemployed youth with free cloud computing skills development and job training through the AWS re/Start programme.
Nedbank Avo ‘super app’ accumulates 250K users in a year
The bank says as its user base grows, so does the range of products, service providers and functionality, to deliver an all-encompassing solution.