The LifeSense Group, a human asset management company, has contracted AdvanceNet-Pivotal to implement Pivotal Relationship, a customer relationship management solution distributed locally by AdvanceNet.
This will be the first South African implementation of the package.
The customisation, implementation, training and technical support will be undertaken by AdvanceNet`s Pivotal Division.
"The LifeSense Group has a vision indicative of a customer-centric approach. The whole company is focused on improving individual interactions with its clients, which makes it an ideal company for Pivotal Relationship software," says Thomas Barker, marketing manager at AdvanceNet.
LifeSense, based in Johannesburg with branches in Cape Town and Durban, favoured Pivotal`s ease of customisation, as well as its functionality in addressing the diverse requirements of its five divisions.
"With our substantial annual growth rate we needed a system that would keep in tandem with our customer relationship initiative, offer us a comprehensive view of all our customers and provide the ability to query our database with unique requests," says Angus Rowe, MD of the LifeSense Group.
Pivotal Relationship comprises three components: the IntraHub (a Windows-based client used within the enterprise), the PartnerHub (a Web portal allowing partners to collaborate online with employees to perform various tasks) and the CustomerHub (a Web location allowing customers direct access to vital information pertinent to themselves).
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