Sectors

Companies

About

Home
/
Sectors
/
CX

MTN SA launches real-time biometric ID in all stores

The mobile operator establishes a nationwide digital ID system to speed up onboarding and combat identity fraud.

Nedbank eyes ‘next frontier’ of tech investments

The big-four bank is ramping up annual tech investments, targeting AI, payments and card modernisation to outpace digital-first rivals.

How omnichannel communication, automation are helping businesses have better conversations

There's a clear preference among modern customers for multiple options beyond phone calls when it comes to communicating with companies, says Rob Lith, chief commercial officer at Telviva.

Cisco hit by vishing attack

The company reveals an incident involving a bad actor targeting its representative through a voice phishing attack.

Peopleware, LabourGenie.net partner to expand workforce solutions across SA

With an understanding of the local market and workforce management challenges, LabourGenie.net will provide businesses across southern Africa with Peopleware’s WFM suite.

LabourGenie.net

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Standard Bank brings online share trading under one platform

The big-four bank will consolidate its existing retail online share trading platforms under its Shyft global money app.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Tech it or leave IT

This is how we should be helping South African SMMEs that are crossing the digital divide and making smart technology moves.

Katlego Malapane

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Connect acquires Elerian AI to expand AI services offering

Elerian AI is a specialist in conversational AI-optimised contact centres.

inDrive empowers local gogos with digital skills

The e-hailing firm and goGOGOgo unite to equip local gogos with digital skills and ride-hailing basics.

Gauteng Department of Education

Tech issues disrupt GP education’s contact centre

The Gauteng Department of Education confirms its 0800 000 789 call centre number is experiencing technical issues.

Simnikiwe Mzekandaba

Department of Home Affairs

DHA still to issue 18m citizens with smart IDs

Home affairs targets a scaled-up partnership with bank branches, as it looks to halt production of green bar-coded ID booklets by year-end.

Simnikiwe Mzekandaba

Retailers fuel MVNO boom as Huge Group expands reach

The JSE-listed company’s mobile virtual network enabler arm powers Pick n Pay Mobile’s relaunch, as SA’s retail-driven MVNO market enters a rapid growth phase.

SPONSOR MESSAGE

VIDEO SHOWCASE

USEFUL LINK

VIRTUAL PRESS OFFICE