SMS keeps FlySafair passengers informed and on time.
The system disruption affects the logging of service queries, outage reports, dispatching of technical teams, and access to customer account information.
Kerry Janse van Rensburg plans to boost Pick n Pay’s digital channels and improve the customer experience.
The smartphone manufacturer expands its device-embedded emergency support tool, Samsung SOS+, to a wider range of Galaxy devices.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.
ITWeb CX Summit Executive Dinner
The local start-up announces the acquisition of Namola, the national safety and emergency response app.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Gauteng Department of Education confirms 317 988 (88.7%) grade one and eight learners have received placements for the next academic year.
Why 2026 is the year to tighten your operations, cut the waste and implement a system that moves your business forward.
The new in-app “Get it Now” option offers near-instant delivery through Mr D in parts of Cape Town, Johannesburg and Pretoria.
Argility delivered a scalable enterprise data warehouse that consolidates the organisation’s marketing and CRM data into a single, trusted source of truth.
A relationship built on mutual efficiency, consistency and trust is resilient, says Andrew Harris, chief sales and marketing officer at DCC Technologies.