Customer Contact
2:50

Businesses today are competing on CX

Early-bird registration is open for the ITWeb Customer Experience Summit, to be held on 15 October in Bryanston.

2:50

Make your contact centre your epicentre for e-commerce

It can help build revenue by ascertaining where people are on the Web site and why they are visiting a specific page, says Karl Reed, Chief Solutions Officer, Elingo.

2:50

Viewpoint: WhatsApp Business a viable comms tool for SMEs

Instant messaging services play a significant role in enabling quick problem-solving and enhancing customer service, says Ocular Technologies CEO Pommie Lutchman.

4:30

Avaya to showcase the route to delivering experiences that matter at GITEX 2019

Avaya will display proven communications and collaboration use-cases developed in conjunction with customers and partners from across the globe.

6:00

All set for non-geographic number porting

Competition in the telecoms sector is expected to intensify as corporates prepare for ICASA’s imminent introduction of non-geographic number porting.

3:30

Analytics unlocks big data's potential

Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.

3:20

How CEOs can empower their marketers to boost ROI

Marketers need accurate information, workflows and collaboration tools to be effective, says Jillian Erasmus, marketing manager of About IT.

0:30

eBook: Why (and how) to sell cloud services

A guide to conquering the cloud for technology solution providers.

3:50

More unhappy consumers porting their mobile numbers

Over eight million customers to date have switched network providers due to dissatisfaction with the service and finding better deals elsewhere.

0:30

Five biggest decisions retail CEOs are facing today

Learn how today’s CEOs are solving their most important challenges and taking advantage of new opportunities in retail.

2:00

Julia Ahlfeldt to present keynote at ITWeb's CX Summit 2019

Ahlfeldt, an expert on customer experience, will be presenting the keynote address on 15 October.