AI sentiment analytics and its uses

Entersekt and Netcetera deliver a PSD2-compliant, highly secure online payment process that's user-friendly and reduces card-not-present fraud significantly.

The cloud is a vital tool to empower organisations with the solutions needed to capitalise on the customer data at hand, says Paul McIntyre, CX executive at Elingo.

Every single department within a business has an impact on sales through their interactions with customers.

The report emphasises the need for manufacturers to invest in technology to optimise customers' experience across all touchpoints and activities.

If a business cannot access, analyse and understand all aspects of its customers, it can't deliver the experience today’s consumers demand, says Andrew Hoseck, COO at In2IT Technologies.

Big thinking, small steps: redefining digital transformation is not a once-off project but an ongoing way of working.

Blue Turtle will use its ASSESS model to discover, inventory and map a customer’s IT environment.

Rwanda’s largest bank sees positive outcomes after its extensive digital transformation journey to enhance its offerings.

Building trust ensures customer and employee loyalty in an economic downturn.

The Pan-African telecommunications provider taps Qorus Software to establish a content hub to help its channel partners.

With an increasing focus on customer experience, companies need to see how their efforts are stacking up by measuring their customer experience success, says Mark Wilson, MD at SYSPRO Africa.

When you think of a consumables supplier, you think about ink and paper, possibly even stationery supplies. What doesn’t come to mind is cheese.