Customer Contact
2:30

CallCabinet sets new standard with AI-driven voice analytics tools for its Atmos call recording platform

CallCabinet introduces a host of powerful QA and analytical tools for Atmos, its recording platform.

2:40

Aspect Software announces Aspect Via Workforce Management for Microsoft Azure

Aspect Software now supports Microsoft Azure for its flagship Aspect Via Platform, a cloud solution for contact centre workforce management.

2:20
Thursday

William Hill, Aspect Software form strategic partnership

The gaming company joins forces with Aspect Software to implement Aspect Via, a dedicated, cloud-based customer engagement platform.

1:30

NBConsult makes Microsoft Awards finalist list

The company was honoured among a global field of top Microsoft partners for providing outstanding solutions and services in the Intelligent Communications category.

1:30

MCI launches eXtend, its next-generation WealthTech Platform

eXtend, an extensive digital mix of MCI and Objectway solutions, enables smooth implementation and reduces costs by leveraging customers' existing software investment.

3:00

Digitalisation for insurers

The modern insurer must be digitally savvy to address the needs of increasingly discerning customers, says Kelly Preston, digital manager at SilverBridge.

3:00

Talksure expands internationally

The Durban-based independent financial services company hopes its international growth will help position it as a destination of choice for outsourcing.

2:50

Omnichannel adds value for insurers

Omnichannel is a data-centric strategy used by insurers to meet customers' changing needs, says Nelson Camara, Marketing and Sales Executive, SilverBridge.

0:40
4 Jul

The Xbox 'cheat' for industrial computing

Stratus presents a “cheat” that it says will unlock industry 4.0 superpowers.

2:10

Google, Genesys partner to boost call centre AI

The companies combine technologies to support the fully automated call centre and enhance the customer experience.

3:20

Driving consumer behaviour

In order to drive consumer behaviour and reward loyalty, companies must address the entire supply chain, says Jaco Saunders, unit lead at MACMobile.