AI is transforming CRM from a passive database into an active sales assistant.
Responsibility for spam or unsolicited calls lies with the call centres or individuals making them, not the networks themselves, says Grant Aitken, COO at Centracom.
Unpacking the best channel use cases for business messaging.
The Eastern Cape province looks to solidify itself as a key contender in the business process outsourcing sector.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Disconnected customer engagement systems are frustrating consumers and hurting business loyalty, according to speakers at the Infobip Leadership Soirée 2026.
ITWeb CX Summit Executive Dinner
The community safety committee raises concerns about Pretoria West police station’s ICT issues, calling for decisive action.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Reducing calls doesn’t necessarily mean improving the experience, says Vanda Dickson, business development manager at Smartz Solutions.
The computerised testing sees a significant drop in fraudulent learner licence passes, says the Road Traffic Management Corporation.
The fintech firm’s growing base of SASSA-linked customers helps drive strong profit growth, as demand for loans and funeral cover increases.
Persistent ICT system failures and governance instability see the National Student Financial Aid Scheme again placed under administration.
The city says its Jobs Connect work placement platform helped 12 914 people secure employment between July 2023 and April 2026.
As global card networks like Mastercard and Visa tighten 3DS rules, SA merchants are urged to share rich data with issuers to enhance security and reduce friction.
