ConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and network with peers who are shaping the future of CX.
The deal expands Sophos’ services and product portfolio to include identity threat detection and response, next-generation SIEM and managed risk.
The Office of the Tax Ombud requests taxpayers’ input to help in its enquiry of eFiling profile hijacking incidents.
To set the stage for a successful implementation, it's important to define clear objectives and KPIs from the outset, says Taryn Engelbrecht, solutions architect at The CRM Team.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A platform with a drag-and-drop interface allows users to add, move and customise elements with ease.
Registering multiple domain names safeguards your business from cyber squatting, phishing scams and fraudulent websites.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
South Africa’s global business services sector created over 14 000 new jobs in the space of nine months in 2024.
Glu targets middle-upper income individuals in South Africa.
Customers can schedule services directly on Leroy Merlin’s website, combining product purchases with the option to hire trusted professionals.
AI is playing an increasingly important role in driving customer and staff engagement by automating routine tasks and enhancing personalisation, says David Meintjes, CEO of Telviva.
Agentic AI enables autonomous decision-making, hyper-personalised services and seamless customer experiences, says Brendan van Staaden, chief AI officer at MoData.