mojaPay releases superApp targeted at unbanked, underbanked customers
Switching the Switch
Transaction Junction's Imbeko Switch has embedded point to point end encryption, enabling the company to offer P2PE as an inclusive part of its offering.
Discovery Health collaborates with RecoMed to boost vaccine roll-out
RecoMed’s technology platform enables digital patient bookings into healthcare facilities around SA.
Client content: Customer expectations of the financial services industry are evolving. Are you?
Xerox commissioned Forrester Consulting to evaluate the current state of digital transformation and the future of the banking and insurance industries.
German customer service software developer opens in SA
Novomind AG offers intelligent omni-channel commerce and customer service solutions.
City of Joburg brings tech onboard its war on potholes
A smart mobility initiative sees the city unveil its new Pothole Patrol app and WhatsApp-based chatbot for residents to report potholes.
Take the customer on your digital transformation journey
When customers are your transformation catalyst, it keeps things in focus and builds a smoother transition, says Axiz.
Standard Bank launches EasyScan for Pick n Pay
EasyScan is a new service that enables customers to pay for their shopping using the Standard Bank Mobile Banking App.
Motorists get option to pay online to renew car licences
The Road Traffic Management Corporation joins forces with FNB to offer a service that allows motorists to renew and pay for their licence discs online.
Standard Bank enables app-based payments at Pick n Pay
The big-four bank introduces EasyScan, a service allowing customers of the bank and Pick n Pay to pay for their shopping using the banking app.
Navigating the new world of employee experience in contact centres
Since the pandemic indelibly changed the way contact centres operate, employee well-being has become a major focus for contact centre operators, says Karl Reed, chief solutions officer at Pivotal Data.
The key to effective customer service: XCALLY Motion Omnichannel
Manage your customers' interactions and keep track of the customer journey using the XCALLY Omnichannel Contact Centre solution and Open Channel API.