South Africa’s global business services created 26 346 jobs in the 2025/26 financial year, amid a labour market in the doldrums.
Managing the growing costs of delivery, fulfilment and reverse logistics is the biggest challenge facing small online sellers, according to an Amazon.co.za study.
Touchfoundry and Takealot help township entrepreneurs manage sales, commissions and business performance.
The South Korean electronics giant ranked first in revenue and unit sales in the first half of the year.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The AI factory delivers improved document processing, efficient customer support and faster software development.
ITWeb CX Summit Executive Dinner
The Electoral Commission says tech tools improved operational efficiency, oversight and transparency during the elections.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The agency completes its leadership structure, as it aims to builds a more stable, capable and responsive organisation.
The big-four bank reduces debt review processing from four days to one using AI, as it moves AI from experimentation into production.
The move supports government’s drive to expand access to smart IDs initially, and subsequently passport services.
The Microsoft MVP’s new series shares the decisions and deployment lessons behind the technology customers depend on every day.
The retailer deploys an AI-powered platform across 720 stores to improve stock visibility and speed up order picking.
The state plans to test secure digital payment authorisation across participating systems by next March.