Many companies won’t return to traditional offices post-COVID

The city rolls out a WhatsApp chat service to allow the public to interact with it directly on a range of service issues.

The virus is reshaping the consumer goods industry in real-time, rapidly accelerating long-term underlying trends in the space of mere weeks and months.

The citizen engagement platform enables ordinary South Africans to take a poll, rating schools’ COVID-19 safety and preparedness as more learners return to classrooms.

An analysis on how monitors and their features enable employee experience for business growth.

A new study shows consumers are likely to increase their online engagement or e-commerce spending in the future as a result of the COVID-19 pandemic.

The grim reality of the COVID-19 pandemic drives digital banking adoption, as South African banks witness rapid uptake of online services.

The Liferay Digital Solutions Forum will be held on 8 July in the Live Studio.

The International Bank of Liberia has teamed up with Software Group to increase self-service capabilities for customers in Liberia.

Explore the three key pillars of an agile customer experience approach.

The company will permanently close its global retail chain of Microsoft Stores and take a related pre-tax asset impairment charge of $450 million.

On 2 July, Enghouse Interactive will host a digital event to analyse the changes and opportunities in the contact centre environment.

Customer expectations have changed dramatically during the lockdown, says Freshworks.