BUSINESS TECHNOLOGY MEDIA COMPANY
Companies
Sectors
Customer Contact
5:30
6 hours ago

Using technology to fight friendly fraud

As customer passwords and personally identifiable information have become easier to purchase on the dark Web, biometric authentication has become increasingly popular.

5:10
Friday

Vodacom debuts gender-based violence awareness app

The Vodacom Foundation unveils the Bright Sky app in SA, in an effort to help fight the scourge of gender-based violence in the country.

2:50
Friday

What consumers expect from holiday shopping in 2020

New social distancing norms and the rise in online shopping forced retailers to prioritise digital experiences along with physical in-store experiences,, says SAP's Cameron Beveridge

3:20
Thursday

Now is the time to ‘right size’ IT service management

Improving contact centre agent productivity had become a greater concern as employees work from home and experience more challenges.

5:30

Partnership between humans and robots: Contact centre solutions for collections

Watch this webinar to discover the benefits of Collections Virtual Agent technology for debt collection management.

2:30
25 Nov

Improve your customer service with contact centre integration

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

3:40
25 Nov

2021 contact centre trends everybody should be watching

Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.

3:00

Low-touch economy emphasises digital-first approach to business

The low-touch economy has escalated the need for further focus on improved customer experience, says Grant Phillips, CEO of e4.

2:30

Liberty Kenya mitigates risk of lockdown with SilverBridge

Liberty Kenya partnered with SilverBridge Holdings to digitalise its paper-based onboarding process, improving the customer experience while delivering on the digital enablement of beneficiaries.

5:10

Fujitsu introduces Ecosystem Platform

The platform provides a dynamic space where customers and existing and new partners can collaborate, innovate and generate new business value.

1:10

White paper: How disruption can transform voice channels

The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.

2:50

Pharmacovigilance and CRM

Camsoft CRM Solutions, in partnership with major pharmaceutical companies, developed the MaxPharm CRM software application to manage and report on all aspects of patient advocacy and communication programmes.