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Amazon CTO unpacks what 2026 holds for developers

Despite fears that GenAI will make developers obsolete, Amazon CTO Dr Werner Vogels anticipates elevated demand.

Department of Home Affairs

Home affairs brings citizenship services online

As part of its digital transformation, the Department of Home Affairs rolls out an online portal for citizenship reinstatement.

One80 Technology Group

One80 Technology Group’s Ryan Smee on building world-class WiFi for SA’s hospitality sector

In the hospitality industry, connectivity directly influences guest satisfaction, operational efficiency and overall brand reputation, says Ryan Smee, MD of One80 Technology Group.

One80 Technology Group

FNB Connect reaches 1m active subscribers

The big-four bank’s mobile offering now has one million active subscribers under its umbrella.

AI is transforming language localisation from translation to real understanding

Connect's proprietary models integrate entity and intent extraction with inverse text normalisation, transforming the fluidity of speech into structured, machine-usable information, says Alfredo Gemma, AI solutions director at Connect.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Mr Transport CEO explains why goods insurance matters as much as the discount this Black Friday

Most large items purchased during Black Friday are not automatically insured during transport, leaving consumers and retailers vulnerable to financial losses.

Nihka Technology Group

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Is Black Friday testing your CX?

Poor service during Black Friday can damage trust, generate negative publicity and erode customer confidence.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

One80 Technology Group

Celebrating the women of One80

The company pays tribute to Tanita Engall, Adele Eksteen, Nicole Marais, Lauren Geldenhuys and Dorianne McKenzie.

One80 Technology Group

Smartz Solutions

Call vs online support: When do people still pick up the phone?

While automation and online tools will continue to grow, voice interactions remain central in markets where relationships drive business.

Smartz Solutions

Retro Rabbit/SmarTek21

Maturity by design: Move from scaling to growing design capability

Design maturity must be grown through intentional structures, shared language and a culture that sees design as a thinking partner.

One80 Technology Group

One80 Technology Group achieves HPE Juniper Elite Partner status

The partnership signals expanded capabilities for customers looking to modernise their networks for AI, cloud and security-first workloads.

One80 Technology Group

Falcorp reinvents graduate programme to empower future-ready young IT professionals

The programme integrates structured mentorship, experiential learning and a focus on organisational culture and personal development.

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