Telecoms service outages were among the top disruptions this year, with the third-largest outage in the region felt by Telkom.
How AI is enabling faster, smarter and more responsive business communication.
The advent of advanced AI systems has introduced a new paradigm, enabling companies to proactively anticipate and fulfil customer requirements, says Connect.
The Department of Health reintroduces B-Wise as an app to provide youth-friendly health services and information.
Collaboration expected to unlock new revenue channels.
AI-driven customer-agent matching uses advanced algorithms and real-time data to connect each customer with the agent best equipped to meet their needs.
Retailer implements GK Software system across 2 450 outlets in South Africa.
Google’s Johannesburg cloud region sees demand for its services, as more local organisations seek to improve CX with AI.
Technology alone can’t solve all the challenges that stand in the way of improving customer experience.