Customer Contact
0:20
Yesterday

eBook: A tech company's profitability guide

Profitability makes the difference between loving your tech business and struggling through sleepless nights. ConnectWise helps you through the journey.

2:40

Cloud CX: Don't believe the vendors, try it out

Customer experience matters today more than ever, because we are all consumers, says Genesys.

5:20
Thursday

SAA, Nedbank launch world first with SAA Voyager Cheque Card

South African Airways Voyager and Nedbank have launched what they say is a world first: a cheque card which guarantees users earn air miles per transactional swipe.

0:30
Thursday

White paper: Enhance relationship-based selling techniques with AI

Microsoft white paper teaches businesses how to enrich client relationships using AI.

5:00

Conquering the customer experience

In today's fast-paced managed services industry, it is more important than ever that a company acts as a trusted advisor to its customers.

0:30
Wednesday

eBook: Ten hidden costs of quoting with spreadsheets

ConnectWise investigates why companies should not shy away from investing in a professional proposal automation platform.

4:20

The age of the bot

Bennie van Rensburg, senior business optimisation manager at Altron Bytes Managed Solutions, provides an inside look at the development of the company's Botler chatbot.

1:30
Wednesday

RubiBlue digitises member management with easiClique platform

RubiBlue, an intelligent business solutions provider, has developed easiClique, a digital solution that transforms membership management for organisations.

1:50

Esker wins 2018-19 Cloud Award for B2B Customer Strategy

Esker has been named a winner in the 2018-19 Cloud Awards Programme in the B2B Customer Strategy category, says SPI Group, its Southern African reseller.

4:50
Monday

Industry 4.0 promises a new level of collaboration between man and machine

With today's lightning-fast pace of change, the customer experience will become truly on-demand, says Microsoft.

10:40

The cost of customer experience

Ask any company, and they'll probably tell you that customer experience is one of their key focus areas. But ask them who's in charge of the customer experience, and the responses will be mumbled.