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2:00

Major card issuers opt to secure e-commerce payments with Entersekt and Netcetera

Entersekt and Netcetera deliver a PSD2-compliant, highly secure online payment process that's user-friendly and reduces card-not-present fraud significantly.

3:40

CX will drive business in 2020

The cloud is a vital tool to empower organisations with the solutions needed to capitalise on the customer data at hand, says Paul McIntyre, CX executive at Elingo.

3:30

Why service matters

Every single department within a business has an impact on sales through their interactions with customers.

2:20

IDC and Liferay release report highlighting customer-centricity in manufacturing

The report emphasises the need for manufacturers to invest in technology to optimise customers' experience across all touchpoints and activities.

3:50

Data silos are detrimental to excellent customer experiences

If a business cannot access, analyse and understand all aspects of its customers, it can't deliver the experience today’s consumers demand, says Andrew Hoseck, COO at In2IT Technologies.

0:40

Infographic: Redefine digital transformation

Big thinking, small steps: redefining digital transformation is not a once-off project but an ongoing way of working.

2:50
16 Jan

Blue Turtle introduces ASSESS

Blue Turtle will use its ASSESS model to discover, inventory and map a customer’s IT environment.

3:20
15 Jan

Bank of Kigali accelerates digital ambitions with Oracle Cloud

Rwanda’s largest bank sees positive outcomes after its extensive digital transformation journey to enhance its offerings.

1:10
15 Jan

Protecting privacy in the 4IR

Building trust ensures customer and employee loyalty in an economic downturn.

1:40

Liquid Telecom sets out to help channel partners

The Pan-African telecommunications provider taps Qorus Software to establish a content hub to help its channel partners.

4:30

Getting to the root of customer dissatisfaction

With an increasing focus on customer experience, companies need to see how their efforts are stacking up by measuring their customer experience success, says Mark Wilson, MD at SYSPRO Africa.

3:50
13 Jan

From paper to Parmesan

When you think of a consumables supplier, you think about ink and paper, possibly even stationery supplies. What doesn’t come to mind is cheese.