Loyalty underpins e-commerce in 2020 as world goes digital

While you don't need a formal degree to be a UX designer, an awesome portfolio, to show you know what you're doing, is a must, says DVT's Lizette Spangenberg.

Customer experience continues to be one of the greatest challenges across Africa and the Middle East, at a time when client expectations are the highest they have ever been, says Dimension Data.

Avoid a disorganised, haphazard approach to implementing customer experience strategies.

Insurers that have been unable or unwilling to make the move to the cloud will struggle to effectively do business during the lockdown, says Lee Kuyper, COO at SilverBridge.

With the recent mass transition of agents to work from home, organisations and employees must adapt to a new and demanding reality.

Mobiz will use the investment to fund expansion as it looks to grow its footprint in the US and Europe.

When it comes to remote working, communication is even more crucial to effective team management, says 1Stream.

The same solutions implemented in shopping malls to provide free WiFi connectivity can help track the movement of people, thus helping to prevent the spread of the virus, says Quentin Daffarn, MD at UC-Wireless.

Once overwhelmingly based on volume and long-term projects, the B2B market has recognised the rising prominence of services and customer-centricity, says Rory Twort, Managing Executive of Sales at Axiz.

AI is not reinventing insurance, but it is part of the mix of technologies that is causing a shift in insurance today, says Bill Hoggarth, national sales manager: digital business solutions at Datacentrix.

The tactical use of artificial intelligence to glean deep client insights will enable companies to begin delivering proactive, personalised customer service.

Call centres are looking to allow their staff to operate from home, says 1Stream.