Global call centre company TP Group pledges a R145 million investment to boost SA’s business process outsourcing industry.
MobiAgent automates tasks, handles administration and locates and packages information so people don’t have to, says Shiaam Abrahams, marketing and projects manager at iMobility.
The South African VOIP market continues to grow, but its success will depend on how well service providers adapt to the changing needs of resellers and their customers.
AI is turning estate agents into data-driven ‘bionic’ operators who know who wants to sell before the board goes up.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Fragmented environments directly impact service quality, operational efficiency and revenue.
ITWeb CX Summit Executive Dinner
Johannesburg's billing system shows improvement, but conveyancers report ongoing delays and an inaccessible portal affecting property transfers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Department of Home Affairs plans to enlist various security safeguards, as SA prepares for its national digital identity system.
Potgieter has been tasked with accelerating growth through AI-powered automation, omnichannel engagement and stronger partner collaboration.
The department outlines its digital transformation deliverables, with plans to select appropriate tech to support its strategy.
The digital platform’s founders are in the US after being selected to participate in the Thrive Centre Innovation Hub’s 2026 fellowship.
Showmax Originals and select titles will move to DStv Stream, where they will have a dedicated section within the app, says Canal+.
Government CIOs are under growing pressure to rapidly and responsibly embed AI into decision-making capabilities, says Gartner.