Customer Contact

CallCabinet sets new standard with AI-driven voice analytics tools for its Atmos call recording platform

CallCabinet introduces a host of powerful QA and analytical tools for Atmos, its recording platform.


Aspect Software announces Aspect Via Workforce Management for Microsoft Azure

Aspect Software now supports Microsoft Azure for its flagship Aspect Via Platform, a cloud solution for contact centre workforce management.


William Hill, Aspect Software form strategic partnership

The gaming company joins forces with Aspect Software to implement Aspect Via, a dedicated, cloud-based customer engagement platform.


NBConsult makes Microsoft Awards finalist list

The company was honoured among a global field of top Microsoft partners for providing outstanding solutions and services in the Intelligent Communications category.


MCI launches eXtend, its next-generation WealthTech Platform

eXtend, an extensive digital mix of MCI and Objectway solutions, enables smooth implementation and reduces costs by leveraging customers' existing software investment.


Digitalisation for insurers

The modern insurer must be digitally savvy to address the needs of increasingly discerning customers, says Kelly Preston, digital manager at SilverBridge.


Talksure expands internationally

The Durban-based independent financial services company hopes its international growth will help position it as a destination of choice for outsourcing.


Omnichannel adds value for insurers

Omnichannel is a data-centric strategy used by insurers to meet customers' changing needs, says Nelson Camara, Marketing and Sales Executive, SilverBridge.

4 Jul

The Xbox 'cheat' for industrial computing

Stratus presents a “cheat” that it says will unlock industry 4.0 superpowers.


Google, Genesys partner to boost call centre AI

The companies combine technologies to support the fully automated call centre and enhance the customer experience.


Driving consumer behaviour

In order to drive consumer behaviour and reward loyalty, companies must address the entire supply chain, says Jaco Saunders, unit lead at MACMobile.