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Telecoms consolidation: What it means for voice customers

Consolidation may change the shape of the telecoms industry, but customers still have choices, says Evan Damon, wholesale channel manager at Wanatel.

Broadband Infraco

Broadband Infraco taps Huawei to launch high-capacity network

The fibre-optic infrastructure company launches its intelligent backbone network, increasing core network capacity from 100Gbps to 800Gbps.

Simnikiwe Mzekandaba

Office of the Tax Ombud

Tax ombud sees spike in eFiling profile hijacking

The Office of the Tax Ombud’s preliminary findings on eFiling profile hijacking shows South African taxpayers are increasingly becoming victims of this type of fraudulent activity.

Simnikiwe Mzekandaba

The heartbeat of modern communication

A unified workflow ensures consistency across all touch points, no matter where the conversation happens.

Why MSP Flex is changing the game for the channel

Sophos MSP Flex provides pay-as-you-grow flexibility, as users only pay for the active agents they have deployed, says Ross Anderson, Sophos BU executive at Duxbury Networking.

Duxbury Networking

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Paying with crypto put to the test

Through its integration with Zapper, Binance Pay opens new avenues for South Africans to use crypto-currencies to shop and pay.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Tight integration matters as contact centres unite systems of interaction and record

For decades, the contact centre has been defined by two distinct technology layers, each with its own purpose and pedigree, says Luyolo Dungelo, business services manager at Connect.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

The Online Print Coach

Using marketing tactics to differentiate – and grow – your business

Marketing success begins with knowing your customer, says Colin Sinclair McDermott – The Online Print Coach.

Beyond omnichannel: How opti-channel strategies are transforming CX

The evolution from omnichannel to opti-channel represents a fundamental shift towards intelligent, data-driven customer engagement, says Dion Millson, head of AI strategy at Connect.

Tracker introduces personal safety app

The vehicle tracking solutions company extends its product line beyond car trackers with its Sayf personal safety and tracking app.

First National Bank

FNB CEO lauds digital customer growth

The big-four bank’s digitally-active customers grow to 7.78 million, as the financial services reaches the 10 million customer mark.

Simnikiwe Mzekandaba

Increase conversions with Apple Pay – now available on TJ’s online platform

This seamless experience eliminates long checkout forms, complex payment processes and security concerns, says Transaction Junction.

Transaction Junction

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