Why speech analytics is a game changer for contact centres
Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.
Dimension Data partners with International Workplace Group
This marks one of Dimension Data’s most strategic cloud transformation and managed services partnerships, enabling cost-effective disaster recovery and increasing application availability.
Taking ‘location, location, location’ out of retail
Chatbots have improved over the years but there’s still much work to be done, say Pieter de Villiers and Brett King.
SA’s most progressive companies have embraced three product management lessons
Product management is a growing trend in SA, with companies mapping customer journeys in ways that provide meaningfully improved customer experiences, says Calton Nhando, digital consultant at IndigoCube.
Absolute Hosting launches blazingly fast WordPress Hosting
Absolute Hosting tweaked its new SuperMicro Servers with the latest SSD hard drives, CloudLinux Operating Systems, LiteSpeed Enterprise Web Server and DirectAdmin Control Panel.
White paper: Highly available edge computing platforms accelerate industrial automation
Companies embark on DX by embracing a data-driven, analytics-first approach to improve business processes and increase operational efficiencies.
Security conversation vital between customers and MSPs
Often, the security conversation is based on fear. But this is an ineffective way to add value and build trust.