Customer Contact
1:30

Magic xpi achieves SAP-certified integration with SAP S/4HANA

Magic's integration solution empowers customers to automate and optimise processes through interoperability with SAP solutions.

2:20

CallCabinet presents channel partner programme

The CallCabinet Partner Program includes deal registration, co-op marketing, training and support.

2:40
Yesterday

LoyaltyPlus disrupts in era of centralised virtual currency

Linking the loyalty programme to the cloud is fast gaining popularity in today's e-commerce and online retail dominated environment, the company says.

4:30
Wednesday

Pick n Pay reports online gains amid social grant pain

The company's online distribution centres see growth of 25% but it says social grant payments are costing retailers a fortune.

1:00
Wednesday

White paper: The evolution of customer experience

Over the last 20 years, ensuring that `the customer is king' has become more significant than ever.

6:00

The customer journey

Why MSPs should get maniacal about customer service.

1:30
Tuesday

The future of payments with ACS, NuPay, Stratus

Partnering with Stratus has enabled ACS and NuPay to build trustworthy relationships with their clients, the companies say.

1:50
Tuesday

City Lodge Hotel Group looks to aNewSpring

The group implemented the e-learning solution to accommodate its employees across its 57 properties. [Local rep: New Leaf Technologies]

1:30
Monday

The future of payments with ACS, NuPay, Stratus

Partnering with Stratus has enabled ACS and NuPay to build trustworthy relationships with their clients, the companies say.

2:30

Call centres are important operational hubs

Call centres offer a virtual functional platform to customers and give companies an opportunity to resolve problems or queries, while creating a positive brand image, says Felleng Kekena, call centre manager at Alteram Solutions.

4:30

Imitation is the sincerest form of flattery

It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.