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Standard Bank sees digital gains in SA market

The big-four bank witnesses 9% growth in digital retail clients in South Africa, according to its full-year earnings.

Inspired Testing appoints Maggie Moonsammy as account executive for SA

The seasoned IT services professional brings more than a decade’s worth of solution selling and client relationship expertise to accelerate growth in the local market.

Inspired Testing

Association of South African Payment Providers

Fintech industry association adds more members

The Association of South African Payment Providers now counts 15 companies as part of its alliance, up from eight when it was established.

AI voice agents

AI voice agents poised to revolutionise SA’s digital customer service

Technology represents a turning point for traditional automated systems within contact centres, says 1Stream.

Christopher Tredger

VIDEO: Banks step up as DHA expands smart ID services

The Department of Home Affairs extends smart ID services through partnerships with banks, with Capitec, Standard Bank and FNB deploying new services at selected branches.

Nkhensani Nkhwashu

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Nedbank pumps R2.6bn into tech as more clients go digital

The continued investment in technology signals the big-four bank’s intention to accelerate digital innovation across its operations.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Salesforce Service Cloud

Why AI initiatives fail without a strong data foundation

The gap between surface-level AI gains and real results comes down to whether your data is ready before your agents are.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Nedbank Money app notches up 3m users

Digital volumes and values increase as more clients embrace the benefits and convenience of digital channels.

Regent Business School opens innovation lab at Soweto school

Soweto-based Bopasenatla Secondary School becomes the latest recipient of the Regent Business School’s iLeadLAB.

SA enterprises look to GenAI to ease budget constraints

More companies are leveraging GenAI to tackle operational inefficiencies, without increasing headcount, says NTT Data.

Sibahle Malinga

Business confidence returns – and so does sensible investment in CRM

A properly implemented CRM system introduces discipline into the sales process, says Mark Annett, head of CRM sales and consulting at Camsoft CRM Solutions.

Camsoft Solutions

Duxbury Networking

When green dashboards lie: Why user experience has become the real network metric

The gap between infrastructure health and user experience is where modern IT teams are losing credibility, says Warren Gordon, networking BU executive at Duxbury Networking.

Duxbury Networking

Blu Label in AI offensive to gain insights

The company layers AI onto its data lakes to drive sales, improve customer experience and generate insurance leads.

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