Sectors

Companies

About

Home
/
Sectors
/
CX

Nedbank readies Android device trade-in on Avo app

The bank will expand its Avo app trade-in service to Android devices, following the strong uptake of its iPhone offering.

National Women's Day

Govt unveils evidence-driven digital tool to fight GBVF

The Department of Planning, Monitoring and Evaluation’s living evidence map aims to address gender-based violence and femicide.

ITWeb TV: Naspers SA CEO advocates for women leadership roles in tech

As CEO of an organisation with 73% of leadership roles held by women, Phuthi Mahanyele-Dabengwa emphasises the technology industry’s transformational power.

Simnikiwe Mzekandaba

Absa shifts from agentic AI experimentation to execution

The financial services provider is increasingly deploying agentic artificial intelligence-based tools, while upgrading existing solutions.

WhatsApp Business

Unlock your SME's potential: Why WhatsApp Business, chatbots are your next growth engine

WhatsApp Business and chatbots help SMEs streamline customer engagement, automate support and scale communication.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

MTN South Africa

MTN SA launches real-time biometric ID in all stores

The mobile operator establishes a nationwide digital ID system to speed up onboarding and combat identity fraud.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Nedbank eyes ‘next frontier’ of tech investments

The big-four bank is ramping up annual tech investments, targeting AI, payments and card modernisation to outpace digital-first rivals.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

How omnichannel communication, automation are helping businesses have better conversations

There's a clear preference among modern customers for multiple options beyond phone calls when it comes to communicating with companies, says Rob Lith, chief commercial officer at Telviva.

Cisco hit by vishing attack

The company reveals an incident involving a bad actor targeting its representative through a voice phishing attack.

Peopleware, LabourGenie.net partner to expand workforce solutions across SA

With an understanding of the local market and workforce management challenges, LabourGenie.net will provide businesses across southern Africa with Peopleware’s WFM suite.

LabourGenie.net

Standard Bank brings online share trading under one platform

The big-four bank will consolidate its existing retail online share trading platforms under its Shyft global money app.

Tech it or leave IT

This is how we should be helping South African SMMEs that are crossing the digital divide and making smart technology moves.

Katlego Malapane

SPONSOR MESSAGE

VIDEO SHOWCASE

USEFUL LINK

VIRTUAL PRESS OFFICE