The former Salesforce, Workday executive takes up a new role as group CEO of growth platform firm Xponential.
Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue. Here is how to capitalise on them.
Analysts agree the long-delayed analogue-to-digital TV switchover hampers SA’s digital services prospects, as spectrum remains locked up in outdated policy plans.
If companies enable human advisors with the right tools and information, AI can transform the service function from a cost centre into a strategic value multiplier, says Kelvin Brown, customer operations executive at Telviva.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A winning business case for AI in the contact centre starts by defining the target: efficiency, growth, cost savings or a combination, says Greg Jarvis, global customer success director at Connect.
ITWeb CX Summit Executive Dinner
Industry standards and regulations make SMS more valuable for brands and customers, says Richard Simpson, MD of BulkSMS.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The power utility rolls out a new customer service model featuring mobile customer hubs, digital platforms and self-service tools.
Success in 2026 will depend on the ability to adopt, refine and fully leverage existing capabilities, says Change Logic.
Tshwane University of Technology says scammers are exploiting digital platforms and physical campus spaces, urging applicants to verify all processes through official channels.
South Africa’s e-commerce orders grew 47% in 2025, but nearly half of growth came from just 5% of brands, says an Omnisend study.
The Department of Higher Education and Training calls on prospective students to make use of the Central Application Service.