Automated KYC eliminates manual processes, reduces human error and improves compliance.
Each event explored how businesses can unify their contact centre ecosystems, leverage AI and adopt cloud technologies to deliver context-aware, personalised customer interactions.
Customers want quick answers, personal attention and smooth transitions from chat to call to self-service.
The city welcomes global business process outsourcing player TP Group as it opens its newest call centre in the Mother City.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The app now allows users to manage their prepaid plans, SuperFlex plans and upgrades, while tracking data usage.
The local food delivery service aims to be in more than 60% of SA’s 532 townships this year, reveals CEO Freddy Mahhumane.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual agents, driving the rise of immersive digital CX.
The company has announced a strategic restructuring of its operations across Africa to enhance and expand its market presence and customer engagement.
The development of iMobility's omnichannel solution was driven by the need to provide an agile and responsive customer support experience, says Nazeer Adam, CEO of iMobility.
The state-owned entity believes the fuel management system will assist ports with fuel theft prevention and put an end to unauthorised fuel dispensing.
Home affairs turns to the South African Revenue Service to deal with evolving challenges in digital identification and fraud detection.