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130 milliseconds: The eternity that can make or break a payment

Payments evolve but the 130 milliseconds of complexity are non-negotiable to ensure a good customer experience anchored by safety and security.

Smartz Solutions

Why AI in the contact centre is only as good as your strategy

Without the right strategy, processes and culture in place, even the most sophisticated AI solution will underperform, says Smartz Solutions.

Smartz Solutions

ACSA unveils R21.7bn modernisation, tech drive at SA airports

The investments include biometric-enabled passenger journeys, predictive maintenance systems, and aviation research partnerships with the CSIR and The Innovation Hub.

DCC Technologies

Silos are killing your speed. You just stopped noticing

When your operations are aligned, your teams can spend less time chasing updates and more time solving problems, says Andrew Harris, chief sales and marketing officer at DCC Technologies.

DCC Technologies

South African Social Security Agency

SASSA readies next ‘digital era’ to fight fraud

The social grants agency plans to roll out mandatory beneficiary biometric enrolment in all its offices from 1 September.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

SA among first in Africa to get Google’s AI Mode search

The search engine giant is rolling out its latest instalment of AI-powered search in SA, as well as Kenya and Nigeria.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Checkers intros ‘smart trolley’ to skip checkout queue

The retailer begins trialling smart shopping trolleys at two Checkers stores in the Western Cape.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

The digital trust paradox: How to balance personalisation with data protection

To remain relevant, companies must offer intelligent and user-friendly services while building confidence that customer data is not being misused, says Aleš Hojka, MD at IBA CZ and IBA Slovakia.

ITWeb TV Biz: Making bold changes to service management in SA

ITWeb TV Biz talks service management to Sean Lewis, executive: IT Operations Centre at BCX, and Dees Pillay, managing executive: Service Management at BCX.

How AI is reshaping customer service

AI's true power lies not in replacing humans, but in augmenting their capabilities and enabling businesses to deliver smarter CX solutions, says 1Stream.

Standard Bank sounds alarm over AI-generated scams

The big-four bank warns the public about fraudsters using AI-generated voices and e-mails to impersonate bank officials.

Who is your Microsoft partner?

From 1 October, Microsoft partners will need to prove their capability in specific solution areas – not simply claim it, says Nick Botha, chief partner officer at 4Sight.

4Sight Holdings

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