Make your contact centre your epicentre for e-commerce
It can help build revenue by ascertaining where people are on the Web site and why they are visiting a specific page, says Karl Reed, Chief Solutions Officer, Elingo.
Viewpoint: WhatsApp Business a viable comms tool for SMEs
Instant messaging services play a significant role in enabling quick problem-solving and enhancing customer service, says Ocular Technologies CEO Pommie Lutchman.
Avaya to showcase the route to delivering experiences that matter at GITEX 2019
Avaya will display proven communications and collaboration use-cases developed in conjunction with customers and partners from across the globe.
More unhappy consumers porting their mobile numbers
Over eight million customers to date have switched network providers due to dissatisfaction with the service and finding better deals elsewhere.
Five biggest decisions retail CEOs are facing today
Learn how today’s CEOs are solving their most important challenges and taking advantage of new opportunities in retail.
Julia Ahlfeldt to present keynote at ITWeb's CX Summit 2019
Ahlfeldt, an expert on customer experience, will be presenting the keynote address on 15 October.