The success of public sector technology should not be measured only by how much technology has been deployed, but by how much friction has been removed, says Thys Fourie, COO at Exponant.
Maximizer can be configured around an organisation's terminology, fields, sales stages, processes, dashboards and reporting requirements.
Karen Nadasen joins Hyphen as chief client officer, overseeing sales, marketing, implementation and product input.
The local AI start-up looks to expand its language base outside of Africa, says co-founder Pelonomi Moiloa.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The digital bank’s growing scale and AI capabilities accelerate profitability, as it targets phase two of its “super bank” ambitions.
ITWeb CX Summit Executive Dinner
CloudZA helps its clients tap AI's potential, and AWS EEIP helped it grow that impact.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Cape Town law enforcement’s drone surveillance tech leads to arrest of suspects linked to multiple smash-and-grab incidents.
Payment infrastructure reliability is becoming as critical as uptime itself, says Elmar Keyser, senior specialist for strategic account management at Altron FinTech.
Tech and regulation must be brought together to shape the future of digital financial services in Africa, says Mcebisi Jonas.
Lesetja Kganyago emphasises the symbiotic relationship between innovation and regulation, as the central bank readies the National Payment Systems Bill.
The company is expanding its channel presence across Africa, giving partners new opportunities to grow their businesses, says Sheetal Kalra, channel account manager for META at SolarWinds.
The operator aims to build Africa’s largest digital fintech platform, with customers interacting through a smartphone app.