Global capability centres can help address SA's youth unemployment crisis by converting skills into sustainable careers, says TransUnion GCC Africa head.
Nology will showcase the Absen LED solutions at Mediatech Africa 2026, hosted at the Kyalami Grand Prix Circuit in Johannesburg from 30 June to 2 July.
One of the advantages of AI within an online marketplace is its ability to improve matching between supply and demand, says Snupit.
Datacentrix's Communication Platform as a Service offering enables companies to consolidate communication into a single, integrated environment.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The city plans to pilot cashless payment at customer interaction centre and motor vehicle registration and licensing offices.
ITWeb CX Summit Executive Dinner
Redwill ICT's salestalk.io is an intelligent customer engagement platform designed to centralise conversations, improve customer experiences and help businesses convert leads into revenue.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The customer experience centre in Midrand will test critical infrastructure and train engineers for Africa's growing data centre market.
Despite rapid expansion of fifth-generation technology, South Africans exhibit limited time spent on 5G-enabled smartphones, at just 11.1% of their connected time.
With QuickEasy BOS, CRM forms part of the wider business system, so customer records connect to quotes, orders, inventory, production, customer service, accounting and reporting.
The recognition caps a deliberate, multi-year strategy of investing in engineering depth, lab capability and customer relationships ahead of demand, the company says.
Afrizan People Intelligence BPO says it has created over 1 100 employment opportunities within its contact centre operations since inception in 2023.
BPO and credit-lifecycle management company Nutun launches its new AI Lab in Johannesburg.