Globe Telecom deploys Aspect Unified IP

CallCabinet introduces a host of powerful QA and analytical tools for Atmos, its recording platform.

Aspect Software now supports Microsoft Azure for its flagship Aspect Via Platform, a cloud solution for contact centre workforce management.

The gaming company joins forces with Aspect Software to implement Aspect Via, a dedicated, cloud-based customer engagement platform.

The company was honoured among a global field of top Microsoft partners for providing outstanding solutions and services in the Intelligent Communications category.

eXtend, an extensive digital mix of MCI and Objectway solutions, enables smooth implementation and reduces costs by leveraging customers' existing software investment.

The modern insurer must be digitally savvy to address the needs of increasingly discerning customers, says Kelly Preston, digital manager at SilverBridge.

The Durban-based independent financial services company hopes its international growth will help position it as a destination of choice for outsourcing.

Omnichannel is a data-centric strategy used by insurers to meet customers' changing needs, says Nelson Camara, Marketing and Sales Executive, SilverBridge.

Stratus presents a “cheat” that it says will unlock industry 4.0 superpowers.

The companies combine technologies to support the fully automated call centre and enhance the customer experience.

In order to drive consumer behaviour and reward loyalty, companies must address the entire supply chain, says Jaco Saunders, unit lead at MACMobile.