eBook: The buyers’ guide for customer service software
Increase productivity of your remote contact centre with workforce management
Enghouse Interactive’s WFM solution forecasts and schedules the work of contact centre staff on a platform designed to increase agent retention and productivity.
BUI earns Adoption and Change Management Advanced Specialization from Microsoft
The company is helping customers to manage change and embrace new technology for business growth.
Getting bots right for inbound work and customer engagement
Bots essentially automate processes, and the steps and complexity of processes will dictate how effectively the bot can deliver on expectations, says Richard Firth, CEO of MIP Holdings.
‘Old-school’ approach to digital behind Clicks advert disaster
A constantly reviewed social media policy that informs third-party content analysis can help firms avoid a digital misstep similar to that of Clicks.