Amazon13 Jun

Global e-tailers’ SA entry is double-edged sword for couriers

Local couriers face a unique set of challenges and opportunities, as Amazon, Shein and Temu disrupt SA’s e-commerce market.


Pick n Pay sees uptick in Bitcoin payments in stores

The retailer’s crypto payments jump to R1 million a month in sales, as shoppers pay for groceries, data, airtime and municipal bills using the digital currency.


Smart automation crushes Salesforce document generation complexity for financial services

DocFusion enterprise document generation changes the game for Salesforce users.

GenAI11 Jun

Navigating the journey to next-gen customer service with GenAI

Too often, companies attempt to leap directly to sophisticated chatbot implementations without laying the proper groundwork, says Kevin Staples, specialist software engineer and CEO of BBD Group.


SA telcos fail to deliver customer satisfaction on social media

The local telecoms industry continues to battle to resolve customer complaints posted across social media platforms, with a negative sentiment of -87.7%.

Suppple5 Jun

Former GovChat duo creates AI health chatbot

New company Suppple launches an artificial intelligence health chatbot aimed at all 54 African Union member states.

Turrito5 Jun

Turrito expands cloud expertise with Argantic partnership

The partnership expands Turrito Networks' capabilities in Microsoft Cloud environments, enabling it to deliver enhanced value and expertise to its customers.


Dynamics 365 supercharged roadshow a hit with customers

XContent, in association with Microsoft, held its Dynamics 365 roadshows in Cape Town and Johannesburg recently.


Unlocking customer engagement

WhatsApp for Business chatbots offer solutions that automate interactions, provide instant responses and create engaging and efficient customer experiences.


Top ICT tenders: Parliament calls for devices, mobile network services

The national legislature is advertising for a range of mobile devices, tablets, laptops and voice and data services.

ERP4 Jun

Industry-specific ERP solutions: Deep dive into AI customisation

By integrating AI into industry-specific ERP solutions, businesses can address their unique challenges and unlock a new level of efficiency, says 4Sight Holdings.

Mukuru3 Jun

Stay true to entrepreneurial DNA

How can a fintech firm remain relevant for 20 years in a rapidly-changing landscape? An entrepreneurial mindset is a must.