BUSINESS TECHNOLOGY MEDIA COMPANY
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Customer Contact
5:40

Intelligent customer experience – beyond the call centre

Transforming all customer touch-points, providing meaningful data and giving customers a personalised experience.

4:10
Wednesday

Bots help take contact centres into the future

The use of bots to improve customer experience was unpacked during an iOCO webinar.

3:30

Understanding customer emotions is the key to delivering exceptional CX

CallMiner experts will outline the challenges and opportunities for AI-driven contact centre conversation analytics.

2:40

Why your contact centre should be video-enabled

The video and contact centre environments have collaborated to create a unified communications platform that has powerful implications for CX, says ScopServ Integrated Services.

4:10

BPO sector fuels investments, job opportunities in Cape Town

The high-growth business process outsourcing sector drives R3.4 billion worth of investments in three years in the City of Cape Town.

2:40

Trusted customer relationships remain top of mind

The level of customer service offered to clients has a major impact on their loyalty, retention and ongoing sales, says Nicole Astfalck, associate director of Sales and Marketing at Futuresense.

4:50

SendSpend navigates lockdown with Pivotal Voice

The cloud-based IP-PBX solution enables remote connectivity via an application installed on the smartphones of SendSpend staff.

2:20

Corruption leads to backlogs in online licence booking system

The transport minister confirms initial investigations show corruption is the reason online booking slots have been unavailable at various Gauteng Driving Licence Testing Centres.

1:50
Monday

Snupit well-positioned for 2021

Twenty thousand new businesses listed themselves on the Snupit platform in 2020.

2:20
Monday

Learn how to use intelligent bots to up your CX game

An iOCO webinar on 4 May will unpack how to improve customer experience while reducing costs per contact.

4:00
30 Apr

Alternative payments turbocharge customer experience

Today's e-commerce-savvy consumers demand an instant and seamless way to pay digitally, with easily digestible payment options which help increase cash liquidity.

2:10
30 Apr

Tracker selects IFS to enhance, expand its service offering

Tracker opts for an IFS solution that spans enterprise resource planning functionality, service management capabilities and AI-powered customer engagement tools.