Customer Contact
11 hours ago

Why speech analytics is a game changer for contact centres

Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.

11 hours ago

Dimension Data partners with International Workplace Group

This marks one of Dimension Data’s most strategic cloud transformation and managed services partnerships, enabling cost-effective disaster recovery and increasing application availability.


Ericsson, MTN partner to improve CX across Africa

Keen to improve customer experience, MTN worked alongside Ericsson in eight African countries to improve its networks.


Championing women in IT

A new women's forum at Altron BMS has been tasked with formulating innovative retail solutions to enhance customer experience, says Shahana Jooma, Channel Manager at Altron BMS and forum co-ordinator.


Taking ‘location, location, location’ out of retail

Chatbots have improved over the years but there’s still much work to be done, say Pieter de Villiers and Brett King.


SA’s most progressive companies have embraced three product management lessons

Product management is a growing trend in SA, with companies mapping customer journeys in ways that provide meaningfully improved customer experiences, says Calton Nhando, digital consultant at IndigoCube.


Absolute Hosting launches blazingly fast WordPress Hosting

Absolute Hosting tweaked its new SuperMicro Servers with the latest SSD hard drives, CloudLinux Operating Systems, LiteSpeed Enterprise Web Server and DirectAdmin Control Panel.

12 Nov

Software licensing should be getting simpler

While most licensing works on a per-user basis, some vendors have started offering different options in order to simplify the process, says Richard Firth, CEO of MIP Holdings.

12 Nov

White paper: Highly available edge computing platforms accelerate industrial automation

Companies embark on DX by embracing a data-driven, analytics-first approach to improve business processes and increase operational efficiencies.


Security conversation vital between customers and MSPs

Often, the security conversation is based on fear. But this is an ineffective way to add value and build trust.


AI’s role in document management

Digitalisation of policy-related processes and activities will overcome the shortcomings of the traditional manual-driven systems.