Customer Contact

Businesses today are competing on CX

Early-bird registration is open for the ITWeb Customer Experience Summit, to be held on 15 October in Bryanston.


Make your contact centre your epicentre for e-commerce

It can help build revenue by ascertaining where people are on the Web site and why they are visiting a specific page, says Karl Reed, Chief Solutions Officer, Elingo.


Viewpoint: WhatsApp Business a viable comms tool for SMEs

Instant messaging services play a significant role in enabling quick problem-solving and enhancing customer service, says Ocular Technologies CEO Pommie Lutchman.


Avaya to showcase the route to delivering experiences that matter at GITEX 2019

Avaya will display proven communications and collaboration use-cases developed in conjunction with customers and partners from across the globe.


All set for non-geographic number porting

Competition in the telecoms sector is expected to intensify as corporates prepare for ICASA’s imminent introduction of non-geographic number porting.


Analytics unlocks big data's potential

Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.


How CEOs can empower their marketers to boost ROI

Marketers need accurate information, workflows and collaboration tools to be effective, says Jillian Erasmus, marketing manager of About IT.


eBook: Why (and how) to sell cloud services

A guide to conquering the cloud for technology solution providers.


More unhappy consumers porting their mobile numbers

Over eight million customers to date have switched network providers due to dissatisfaction with the service and finding better deals elsewhere.


Five biggest decisions retail CEOs are facing today

Learn how today’s CEOs are solving their most important challenges and taking advantage of new opportunities in retail.


Julia Ahlfeldt to present keynote at ITWeb's CX Summit 2019

Ahlfeldt, an expert on customer experience, will be presenting the keynote address on 15 October.