Turning data privacy into a CX bonanza

Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.

This marks one of Dimension Data’s most strategic cloud transformation and managed services partnerships, enabling cost-effective disaster recovery and increasing application availability.

Keen to improve customer experience, MTN worked alongside Ericsson in eight African countries to improve its networks.

A new women's forum at Altron BMS has been tasked with formulating innovative retail solutions to enhance customer experience, says Shahana Jooma, Channel Manager at Altron BMS and forum co-ordinator.

Chatbots have improved over the years but there’s still much work to be done, say Pieter de Villiers and Brett King.

Product management is a growing trend in SA, with companies mapping customer journeys in ways that provide meaningfully improved customer experiences, says Calton Nhando, digital consultant at IndigoCube.

Absolute Hosting tweaked its new SuperMicro Servers with the latest SSD hard drives, CloudLinux Operating Systems, LiteSpeed Enterprise Web Server and DirectAdmin Control Panel.

While most licensing works on a per-user basis, some vendors have started offering different options in order to simplify the process, says Richard Firth, CEO of MIP Holdings.

Companies embark on DX by embracing a data-driven, analytics-first approach to improve business processes and increase operational efficiencies.

Often, the security conversation is based on fear. But this is an ineffective way to add value and build trust.

Digitalisation of policy-related processes and activities will overcome the shortcomings of the traditional manual-driven systems.