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Today

eBook: The art of customer experience

Customer experience has to be at the epicentre of an organisation's DNA.

0:40

Video: Dimension Data engages audiences through personalised and relevant content

Dimension Data's business transformation journey includes attracting diverse audiences.

6:10

Legal insights: advertising rules on promotional offers

Suppliers argue that it is the duty of the consumer to read the T&Cs, says Sergio dos Santos, candidate attorney at Webber Wentzel.

2:20

Contact centres no longer the ugly duckling

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

3:10

CX to overtake price, product by 2020

In order to remain relevant businesses need to develop seamless customer experiences through tracking customer expectations, pain points and trends, says Freshworks.

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White paper: Customer happiness benchmark report

Making sense of data to reveal customer satisfaction levels.

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13 Aug

eBook: Eight drivers for cloud transformation

Contact centres need the agility to adapt to the new ways of customer engagement.

0:40

eBook: Understanding customer experience management

It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.

3:10
7 Aug

Meet Ken, Syspro's talking, texting chatbot

Syspro develops an AI-powered chatbot to help manufacturers and distributors improve their customer relationship management efforts.

1:50
7 Aug

Elingo congratulates MiWay on PureConnect Award

The Elingo client and short-term insurance company, MiWay Insurance, won the Genesys: PureConnect Innovation Award 2018.

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Viewpoint: Recognise contact centres' role in revenue generation

Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.