Vodacom debuts gender-based violence awareness app
The Vodacom Foundation unveils the Bright Sky app in SA, in an effort to help fight the scourge of gender-based violence in the country.
What consumers expect from holiday shopping in 2020
New social distancing norms and the rise in online shopping forced retailers to prioritise digital experiences along with physical in-store experiences,, says SAP's Cameron Beveridge
Now is the time to ‘right size’ IT service management
Improving contact centre agent productivity had become a greater concern as employees work from home and experience more challenges.
Partnership between humans and robots: Contact centre solutions for collections
Watch this webinar to discover the benefits of Collections Virtual Agent technology for debt collection management.
Improve your customer service with contact centre integration
To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.
2021 contact centre trends everybody should be watching
Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.
Low-touch economy emphasises digital-first approach to business
The low-touch economy has escalated the need for further focus on improved customer experience, says Grant Phillips, CEO of e4.
Liberty Kenya mitigates risk of lockdown with SilverBridge
Liberty Kenya partnered with SilverBridge Holdings to digitalise its paper-based onboarding process, improving the customer experience while delivering on the digital enablement of beneficiaries.
White paper: How disruption can transform voice channels
The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.