Conference from anywhere with Polycom's VoxBox

Magic's integration solution empowers customers to automate and optimise processes through interoperability with SAP solutions.

The CallCabinet Partner Program includes deal registration, co-op marketing, training and support.

Linking the loyalty programme to the cloud is fast gaining popularity in today's e-commerce and online retail dominated environment, the company says.

The company's online distribution centres see growth of 25% but it says social grant payments are costing retailers a fortune.

Over the last 20 years, ensuring that `the customer is king' has become more significant than ever.

Why MSPs should get maniacal about customer service.

Partnering with Stratus has enabled ACS and NuPay to build trustworthy relationships with their clients, the companies say.

The group implemented the e-learning solution to accommodate its employees across its 57 properties. [Local rep: New Leaf Technologies]

Partnering with Stratus has enabled ACS and NuPay to build trustworthy relationships with their clients, the companies say.

Call centres offer a virtual functional platform to customers and give companies an opportunity to resolve problems or queries, while creating a positive brand image, says Felleng Kekena, call centre manager at Alteram Solutions.

It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.