Digital performance gaps impact the customer experience

Customer experience has to be at the epicentre of an organisation's DNA.

Dimension Data's business transformation journey includes attracting diverse audiences.

Suppliers argue that it is the duty of the consumer to read the T&Cs, says Sergio dos Santos, candidate attorney at Webber Wentzel.

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

In order to remain relevant businesses need to develop seamless customer experiences through tracking customer expectations, pain points and trends, says Freshworks.

Making sense of data to reveal customer satisfaction levels.

Contact centres need the agility to adapt to the new ways of customer engagement.

It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.

Syspro develops an AI-powered chatbot to help manufacturers and distributors improve their customer relationship management efforts.

The Elingo client and short-term insurance company, MiWay Insurance, won the Genesys: PureConnect Innovation Award 2018.

Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.