Salesforce acquires Slack in $27.7bn mega deal

As customer passwords and personally identifiable information have become easier to purchase on the dark Web, biometric authentication has become increasingly popular.

The Vodacom Foundation unveils the Bright Sky app in SA, in an effort to help fight the scourge of gender-based violence in the country.

New social distancing norms and the rise in online shopping forced retailers to prioritise digital experiences along with physical in-store experiences,, says SAP's Cameron Beveridge

Improving contact centre agent productivity had become a greater concern as employees work from home and experience more challenges.

Watch this webinar to discover the benefits of Collections Virtual Agent technology for debt collection management.

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.

The low-touch economy has escalated the need for further focus on improved customer experience, says Grant Phillips, CEO of e4.

Liberty Kenya partnered with SilverBridge Holdings to digitalise its paper-based onboarding process, improving the customer experience while delivering on the digital enablement of beneficiaries.

The platform provides a dynamic space where customers and existing and new partners can collaborate, innovate and generate new business value.

The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.

Camsoft CRM Solutions, in partnership with major pharmaceutical companies, developed the MaxPharm CRM software application to manage and report on all aspects of patient advocacy and communication programmes.