South African organisations join the global call for gender equality in digital transformation, as digital technologies shape societies.
As customer communication requirements evolve, businesses must be able to support the channel of their customers' choice and enable consumers to self-service, says Martie de Beer, CCaaS executive at Telviva.
mPOS transforms retail by enabling efficient, personalised customer interactions, while optimising operations for retailers.
The global business services sector records significant jobs growth, with 6 290 net new international jobs in the third quarter of 2024.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Generative AI is set to create significant value across sectors, providing Africa with an opportunity to leapfrog other regions, says McKinsey.
There is presently no evidence its customer data or financial management systems were compromised, says the airline.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Social Security Agency reveals it now deals with fake news and disinformation targeting the entity and its services almost daily.
How artificial intelligence agents are reshaping super apps with smarter, simpler user experiences.
The comms and digital tech ministry unveils SA’s digital transformation roadmap aimed at enabling ease of dealing with government.
Government’s top levels venture back into ICT procurement, as a resolution to the delayed National Budget nears.
From today,1.4 million naturalised citizens and lawful permanent residents can apply for smart ID cards at branches and via the eHomeAffairs portal.