1Stream wins Partner of the Year Award in Africa
SIS Global builds on success with its customers
The company says it is making the future of digital transformation a reality for its customers and partners.
Experience is everything for high street retail this Christmas
Smart retailers understand that responding to the increased footfall generated by seasonal peaks such as Christmas is the utmost priority, says Javier Lopez, GM, Industry Vertical Print at OKI Europe.
Living, breathing and enabling customer service
MTN Business says it's adopting a new approach to client care, with a clear focus on genuinely listening to what the customer has to say.
Finding middle-ground between SaaS and ERP
Bluekey Seidor's Craig Johnston drills into the pros and cons of both SaaS and ERP solutions.
Viewpoint: Voice-first strategy is the future
The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.
From coins to cards to apps
The retail market has become so competitive that loyalty and reward programmes are widespread and are adapted to suit current market conditions, says Frik van der Westhuizen, marketing director at LoyaltyPlus.
VIDEO: Microsoft showcases new approach to business applications
The company is breaking down data silos to connect customers, products, people, and operations.
Reduce the operational costs of recovery
Collections Virtual Agent from Enghouse Interactive automates the collection process between the company and the debtor.
Aspect Software releases Aspect Via 18.1
The latest release enhances dynamic chatbot workflow to improve live and virtual-assisted customer engagement.
Connection Telecom buys majority stake in call centre firm
The cloud communication solutions provider acquires 51% of shares in Analog and Digital Communications.
White paper: Aspect Via addresses individual concerns
Perspectives on bringing Aspect technology to the cloud.