In2IT has tripled customer numbers since adopting iMobility's UCaaS/CCaaS/CX platform 18 months ago.
Businesses can manage customer contacts and conversation history inside the same system they already use to make and take calls.
National Treasury allocates R150 million to enhance the technical capabilities of the digital services unit leading MyMzansi’s development.
The restaurant company pushes a digital experience, with its Munch point-of-sale, digital menus and self-service terminals.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The purpose-built CRM Patient Management Application brings the patient journey, stakeholder relationships, workflow management, reporting and governance together into a connected digital environment.
ITWeb CX Summit Executive Dinner
Bootlegger Coffee confirms data was exposed through a legacy dashboard left partly online after a system migration.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Built on the Snowflake AI Data Cloud, the project modernises AAGROUP's data ecosystem and lays the foundation for advanced analytics and future AI/ML capabilities.
eSIMs now account for 30% of mobile virtual network operator FNB Connect’s digital sales, says CEO Sashin Sookroo.
The Chinese smartphone vendor wants to be among the top three smartphone brands in South Africa, says Vivo SA GM Tony Shi.
Kero’s latest white paper provides guidance for brands navigating SMS, WhatsApp Business and RCS for Business as channel, geographic coverage and consumer preferences evolve.
The best CRM is the one that supports the business effectively and can adapt as its needs change, says Mark Annett, head of CRM sales and consulting EMEA at Camsoft CRM Solutions.
South Africa becomes the first African market to launch Visa Destinations, joining international locations such as New York, London, Dubai, Thailand and Mexico City.