The used-car dealer turns to artificial intelligence and data analytics as Chinese car brands squeeze margins.
AI now touches every function across the retail value chain, turning customer engagement, operations and supply chains from reactive to predictive, says eBlocks Software.
Fragmented data, weak governance and siloed systems continue to derail many enterprise artificial intelligence initiatives.
The collaboration focuses on helping financial institutions modernise complex legacy environments, improve operational efficiency and respond to rising client expectations for digital engagement.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
AI is transforming CRM from a passive database into an active sales assistant.
ITWeb CX Summit Executive Dinner
Responsibility for spam or unsolicited calls lies with the call centres or individuals making them, not the networks themselves, says Grant Aitken, COO at Centracom.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Unpacking the best channel use cases for business messaging.
The Eastern Cape province looks to solidify itself as a key contender in the business process outsourcing sector.
Disconnected customer engagement systems are frustrating consumers and hurting business loyalty, according to speakers at the Infobip Leadership Soirée 2026.
The community safety committee raises concerns about Pretoria West police station’s ICT issues, calling for decisive action.
Reducing calls doesn’t necessarily mean improving the experience, says Vanda Dickson, business development manager at Smartz Solutions.
The computerised testing sees a significant drop in fraudulent learner licence passes, says the Road Traffic Management Corporation.
