Customer Contact

eBook: The art of customer experience

Customer experience has to be at the epicentre of an organisation's DNA.


Video: Dimension Data engages audiences through personalised and relevant content

Dimension Data's business transformation journey includes attracting diverse audiences.


Legal insights: advertising rules on promotional offers

Suppliers argue that it is the duty of the consumer to read the T&Cs, says Sergio dos Santos, candidate attorney at Webber Wentzel.


Contact centres no longer the ugly duckling

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.


CX to overtake price, product by 2020

In order to remain relevant businesses need to develop seamless customer experiences through tracking customer expectations, pain points and trends, says Freshworks.


White paper: Customer happiness benchmark report

Making sense of data to reveal customer satisfaction levels.

13 Aug

eBook: Eight drivers for cloud transformation

Contact centres need the agility to adapt to the new ways of customer engagement.


eBook: Understanding customer experience management

It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.

7 Aug

Meet Ken, Syspro's talking, texting chatbot

Syspro develops an AI-powered chatbot to help manufacturers and distributors improve their customer relationship management efforts.

7 Aug

Elingo congratulates MiWay on PureConnect Award

The Elingo client and short-term insurance company, MiWay Insurance, won the Genesys: PureConnect Innovation Award 2018.


Viewpoint: Recognise contact centres' role in revenue generation

Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.