To set the stage for a successful implementation, it's important to define clear objectives and KPIs from the outset, says Taryn Engelbrecht, solutions architect at The CRM Team.
A platform with a drag-and-drop interface allows users to add, move and customise elements with ease.
Registering multiple domain names safeguards your business from cyber squatting, phishing scams and fraudulent websites.
South Africa’s global business services sector created over 14 000 new jobs in the space of nine months in 2024.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Glu targets middle-upper income individuals in South Africa.
Customers can schedule services directly on Leroy Merlin’s website, combining product purchases with the option to hire trusted professionals.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
AI is playing an increasingly important role in driving customer and staff engagement by automating routine tasks and enhancing personalisation, says David Meintjes, CEO of Telviva.
Agentic AI enables autonomous decision-making, hyper-personalised services and seamless customer experiences, says Brendan van Staaden, chief AI officer at MoData.
Ayoba offers omnichannel opportunities, allowing you to reach customers wherever they are – on the ayoba app, your personal website or social media.
The benefits AI can offer to retail companies will impact both their business operations and their customers’ experiences, says Caswell Mthembu, business development manager at BlueStar.
The partnership seeks to revolutionise IT and business outsourcing and strengthen delivery capabilities.