By monitoring foot traffic patterns across times and days, ARC can identify peak shopping hours, adjust staffing levels, measure conversion rates and evaluate marketing effectiveness.
The app integrates its on-demand delivery service, loyalty programme and value-added services into one platform.
In a bid to combat counterfeiting, Temu collaborates with the International Anti-Counterfeiting Coalition to enhance intellectual property protection and combat online counterfeiting.
The DTIC, with the National Consumer Commission, plans to launch a unified National Opt-Out Registry to reduce unsolicited direct marketing.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Digital transformation at the department will see the ministry prioritise the use of artificial intelligence over the next three years.
Kemtek’s new national service executive, Gnesen Naidoo, discusses his approach to leadership in business – and how it relates to improving customer service offerings.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
South African organisations join the global call for gender equality in digital transformation, as digital technologies shape societies.
As customer communication requirements evolve, businesses must be able to support the channel of their customers' choice and enable consumers to self-service, says Martie de Beer, CCaaS executive at Telviva.
mPOS transforms retail by enabling efficient, personalised customer interactions, while optimising operations for retailers.
The global business services sector records significant jobs growth, with 6 290 net new international jobs in the third quarter of 2024.
Generative AI is set to create significant value across sectors, providing Africa with an opportunity to leapfrog other regions, says McKinsey.