Postbank is now registered as a licensed financial services provider, authorised to provide financial advice and intermediary services.
Banks accelerate their digital strategies, using AI and cloud to drive growth, efficiency and stronger customer engagement.
The Competition Commission monitors compliance conditions related to Canal+’s acquisition of MultiChoice, including looking into the forthcoming shut down of Showmax.
The big-four bank witnesses 9% growth in digital retail clients in South Africa, according to its full-year earnings.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The seasoned IT services professional brings more than a decade’s worth of solution selling and client relationship expertise to accelerate growth in the local market.
ITWeb CX Summit Executive Dinner
The Association of South African Payment Providers now counts 15 companies as part of its alliance, up from eight when it was established.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Technology represents a turning point for traditional automated systems within contact centres, says 1Stream.
The Department of Home Affairs extends smart ID services through partnerships with banks, with Capitec, Standard Bank and FNB deploying new services at selected branches.
The continued investment in technology signals the big-four bank’s intention to accelerate digital innovation across its operations.
The gap between surface-level AI gains and real results comes down to whether your data is ready before your agents are.
Digital volumes and values increase as more clients embrace the benefits and convenience of digital channels.
Soweto-based Bopasenatla Secondary School becomes the latest recipient of the Regent Business School’s iLeadLAB.