Platform helps direct marketers meet the growing compliance demands set by the Information Regulator.
The latest ITWeb Brainstorm CIO Survey shows there is now less resistance to embracing generative artificial intelligence among local CIOs.
Sequence Solutions is known for its capability in implementing IBM Integration solutions.
The technology firm commits to its partner ecosystem, as it focuses on its digital and intelligent transformation journey.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
It is so important to take people along with you when you’re creating a business success story, says Malini Bandi, founder of CestaSoft Solutions.
By integrating Docusign’s e-signature capabilities with Ivanti ITxM, Think Tank can offer enhanced service offerings that reduce manual effort, automate workflows and improve overall security.
GenAI overcomes barriers such as low customer satisfaction rates and long wait times, says Amdocs director Tom Byrd.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Streamlining development in a SaaS environment with omnichannel CRM solutions.
Not all managed services are made the same, says Gareth Salvage, head: Dynamics D365 at Altron Digital Business.
A panel of experts at the recent ITWeb CX Summit discussed the importance of customer centricity.
Data silos can hinder channel integration, leading to fragmented CX and lack of personalisation, says Charlene George, sales director at Connect SA.
Sentech will continue supplying SABC services to three million South Africans for the next two months, while leadership explores long-term solutions.