Mr T is an on-demand delivery solution built to support the logistics of large-item purchases and simplify last-mile delivery.
Arctic Wolf recently introduced its AI Security Assistant, a generative AI security assistant designed to enhance security operations within the Aurora Platform.
The Checkers-owned last-mile delivery platform’s sales increased by 47.7% to R18.9 billion, in the year ended 30 June.
The bank will make AI risk and ethics training mandatory for all employees, as it accelerates cloud-driven, customer-focused AI adoption, says CIO Jörg Fischer.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
By aligning voice biometrics with AI-driven self-service, companies can unlock secure and compliant contact centre performance, says Smartz Solutions.
ContactBabel has launched its first in-depth research programme dedicated to the South African contact centre market.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Digicloud Africa partner assisted a Kenyan contact centre by implementing ChromeOS across its fleet.
Payments evolve but the 130 milliseconds of complexity are non-negotiable to ensure a good customer experience anchored by safety and security.
Without the right strategy, processes and culture in place, even the most sophisticated AI solution will underperform, says Smartz Solutions.
The investments include biometric-enabled passenger journeys, predictive maintenance systems, and aviation research partnerships with the CSIR and The Innovation Hub.
When your operations are aligned, your teams can spend less time chasing updates and more time solving problems, says Andrew Harris, chief sales and marketing officer at DCC Technologies.