MetroFibre's annual youth development initiative has graduated 17 young people, mostly living with disabilities, with ICT-related qualifications.
Local shoppers now have more ways to pay, which means retailers have a whole new ballgame to play on Black Friday and Cyber Monday.
The Electoral Commission prioritises tech-readiness as the national operations centre opens ahead of the municipal elections.
The renewed collaboration will bring together Redwill ICT’s connectivity and customer support services with SYNAQ’s cloud e-mail and mail security products.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The big-four bank says it has remedied its POPIA compliance shortcomings and no customers suffered financial harm.
ITWeb CX Summit Executive Dinner
A new study finds digital fraud touched 85% of South Africans in the past year, losing money at three times the rate of UK consumers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Almost nine in 10 OneDayOnly respondents report saving harder than ever and 80% intentionally wait for promotions before they spend.
Banks and insurers moved customer correspondence to e-mail faster than they moved the governance behind it, says Rein van der Horst, CEO of DocFusion
The Information Regulator slaps the big-four bank with a R1 million fine, after its mobile app exposed home loan applicants’ data.
The digital insurer introduces an artificial intelligence-powered pet insurance product for cats and dogs.
VFS Global is using AI and automated tools to simplify visa processing and administration, including populating application forms.
The growth was supported by changes to the shopping and checkout experience, and the launch of the Penny AI shopping assistant.