Data silos can hinder channel integration, leading to fragmented CX and lack of personalisation, says Charlene George, sales director at Connect SA.
Sentech will continue supplying SABC services to three million South Africans for the next two months, while leadership explores long-term solutions.
Customers are not forced to endure a customer experience that is characterised by clutter or unnecessary friction, says Kelvin Brown, customer operations executive at Telviva.
The bank’s mobile virtual network operator sells 8 000 new SIM cards on a weekly basis, it says.
Trends analyst Dion Chang outlines changing business-customer relationships in his ITWeb CX Summit keynote address.
The partnership brings global retail best practices into South African loyalty rewards programmes.
MO Agency provides an overview of HubSpot pricing (software licensing), consulting, data migration, customisation, training and user support costs.
Artificial intelligence offers a nimble solution to the customer service crisis in South Africa, even for the Department of Home Affairs.
Du Toit has been instrumental in contract retention through customer satisfaction, consistently emphasising SLA achievement and a strong sense of accountability, the company notes.