Research on perceived listening has repeatedly connected the feeling of being heard with stronger relationship quality.
Celebrating the Arch clients recognised for their commitment to quality, hygiene, value and customer service.
1Stream's ISO/IEC 42001 certification represents a commitment to building, deploying and managing AI responsibly, transparently and securely, says Bruce von Maltitz, CEO of 1Stream.
The experience a customer lives through and the experience they later remember are not always the same.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
With the right tools, AI agents can now do more than just answer questions – they can guide customer journeys, says Smartz Solutions.
ITWeb CX Summit Executive Dinner
Consumers are using AI instead of search engines, trusting it to weigh up options and deliver one reliable answer quickly.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The conversational AI agent consolidates live CRM deal data and curated sales resources into a single knowledge base, accessible through a natural-language interface in Microsoft Teams.
Local consumers are increasingly using AI tools to compare products and prices, and find discounts and deals.
Speakers at CEM Africa 2026 stressed that AI alone is not the key to delivering better experiences to customers.
The big-four bank reveals its AI-based chatbot handles over 100 000 queries per month from 1.6 million users.
The City of Cape Town expands cashless payments to more customer interaction and motor vehicle registration and licensing offices.
Black Friday rewards online retailers whose systems are ready weeks before the day itself, says Warren Mc Nicol, Head of Sales at Stock2Shop.