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1:40
Saicom
18 Oct

OmniContact helps marketers comply with POPIA, says Saicom

Platform helps direct marketers meet the growing compliance demands set by the Information Regulator.

4:20
GenAI
18 Oct

CIO Survey reveals shift in GenAI adoption

The latest ITWeb Brainstorm CIO Survey shows there is now less resistance to embracing generative artificial intelligence among local CIOs.

2:10
Ovations
16 Oct

Ovations expands integration capabilities with acquisition of Sequence Solutions

Sequence Solutions is known for its capability in implementing IBM Integration solutions.

2:30

Mutually-beneficial partnerships central to Huawei’s strategy

The technology firm commits to its partner ecosystem, as it focuses on its digital and intelligent transformation journey.

3:50

Creating customer delight in the technology industry

It is so important to take people along with you when you’re creating a business success story, says Malini Bandi, founder of CestaSoft Solutions.

4:30

Think Tank Software Solutions partners with Docusign

By integrating Docusign’s e-signature capabilities with Ivanti ITxM, Think Tank can offer enhanced service offerings that reduce manual effort, automate workflows and improve overall security.

3:20

Contact centres turn to GenAI to resolve long-standing issues

GenAI overcomes barriers such as low customer satisfaction rates and long wait times, says Amdocs director Tom Byrd.

4:30
DevOps
10 Oct

The evolution of DevOps

Streamlining development in a SaaS environment with omnichannel CRM solutions.

4:10

Maximising your ERP, CRM investments

Not all managed services are made the same, says Gareth Salvage, head: Dynamics D365 at Altron Digital Business.

2:30
UX
9 Oct

The crucial role of UX in CX strategies

A panel of experts at the recent ITWeb CX Summit discussed the importance of customer centricity.

4:00

Four ways data-driven insights create frictionless customer journeys

Data silos can hinder channel integration, leading to fragmented CX and lack of personalisation, says Charlene George, sales director at Connect SA.

2:10
Sentech
8 Oct

Minister intervenes as SABC struggles to pay Sentech

Sentech will continue supplying SABC services to three million South Africans for the next two months, while leadership explores long-term solutions.