Poor service during Black Friday can damage trust, generate negative publicity and erode customer confidence.
The company pays tribute to Tanita Engall, Adele Eksteen, Nicole Marais, Lauren Geldenhuys and Dorianne McKenzie.
While automation and online tools will continue to grow, voice interactions remain central in markets where relationships drive business.
Design maturity must be grown through intentional structures, shared language and a culture that sees design as a thinking partner.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The partnership signals expanded capabilities for customers looking to modernise their networks for AI, cloud and security-first workloads.
ITWeb CX Summit Executive Dinner
The programme integrates structured mentorship, experiential learning and a focus on organisational culture and personal development.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Workday buys US software company Pipedream, saying the acquisition will connect its HR and finance data to over 3 000 business applications.
Data shows 85% of enterprises today use AI technologies in some capacity, reveals Workday CEO Carl Eschenbach.
The finance and human capital management software provider adds a Dubai regional office to its Europe, Middle East and Africa footprint.
Local online retailers expect bumper sales during the biggest shopping period of the year, with technology-related goods anticipated to outperform other categories.
The company uses artificial intelligence, machine learning and chatbots to boost operations, but sluggish electric vehicle demand continues to be a challenge.