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Trust becomes currency as LinkedIn gains ground

More local corporations turn to the Microsoft-owned professional network service, surpassing social media engagement app Facebook.

Simnikiwe Mzekandaba

IHS SA, Project Isizwe bring free public WiFi to KwaMashu

IHS South Africa joins forces with Project Isizwe to launch free, uncapped public WiFi in Durban’s KwaMashu township.

Department of Communications and Digital Technologies

SITA targets September for automated procurement system

The agency looks to automated procurement to stay afloat and streamline processes, as new rules decentralise government ICT procurement.

Simnikiwe Mzekandaba

Retro Rabbit/SmarTek21

Demystifying AI for business stakeholders

Successful AI adoption requires mitigating business risk in the deployment, and ensuring AI quickly delivers measurable value.

Department of Trade

Proudly SA banks on local e-commerce

In partnership with the Department of Trade, Industry and Competition, Proudly South African readies two e-commerce platforms.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

National School of Government

Cloud adoption to shape SA govt’s future IT expenditure

As government undertakes major digital transformation initiatives, moving to the cloud becomes a focal investment area.

Simnikiwe Mzekandaba

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Capital Appreciation

Capital Appreciation delivers strong FY25 results, lifts dividend

The business demonstrates resilience during a challenging economic environment, growing revenue and managing expenses.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

OLX invests over R300m to enhance AI capabilities

In the past year, the company spent $17 million to further strengthen its artificial intelligence capabilities, tools and talent base.

Say goodbye to clunky CRM tools with iMobility’s MobiContact solution

MobiContact makes it easier for teams to manage conversations, track data and stay productive without jumping between apps, the company says.

Telviva One enables local call rates for UK-SA businesses

Telviva One’s international communication platform allows users to switch between UK and South African communication personas and present local numbers in each country.

Eight mobile-friendly website best practices

A mobile-friendly website can help companies reach more customers, generate more leads, enhance people’s experience and boost SEO.

Tech job losses

AI-infused job loss fears at Amazon, Microsoft

Amazon warns GenAI will trim its workforce as the tech “changes the way our work is done”, while it’s reported Microsoft will cut thousands of roles as it increases spending on AI.

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