Amid declining revenues and subscribers, the deal brings scale, tech synergies and long-term sustainability, says CFO Tim Jacobs.
With a smarter user interface and enhanced analytics, CallCabinet puts clarity and control in the hands of its clients.
The agency has 720 vacant posts, financial constraints and inadequate ICT infrastructure, says statistician-general Risenga Maluleke.
The TFG-owned “mall in your pocket” Bash digital platform breaks even two years ahead of forecast.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
As local operators ramp up 5G deployments, Ericsson builds autonomous network operations by leveraging GenAI and autonomous agents for the telecoms sector.
The retailer’s telecoms segment reported another year of gains, as the retail sales of Mr Price Cellular and Powercell increased by 13.2%.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
RTMC records four million online vehicle licence renewals, as motorists decide to avoid long queues at vehicle licensing centres.
Human experience relates to how the customer interacted with the organisation at every point of their journey, says Luke Willemse, sales and marketing manager at Decisioneering.
ISSC Group offers Microsoft Dynamics 365, which it says promises to revolutionise how businesses operate and grow.
Emile Burger appointed CEO after Gary Pickford’s decision to step down.
Postbank warns of South African Social Security Agency card-related fraud scams targeting beneficiaries.