The big-four bank will consolidate its existing retail online share trading platforms under its Shyft global money app.
This is how we should be helping South African SMMEs that are crossing the digital divide and making smart technology moves.
Elerian AI is a specialist in conversational AI-optimised contact centres.
The e-hailing firm and goGOGOgo unite to equip local gogos with digital skills and ride-hailing basics.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Gauteng Department of Education confirms its 0800 000 789 call centre number is experiencing technical issues.
Home affairs targets a scaled-up partnership with bank branches, as it looks to halt production of green bar-coded ID booklets by year-end.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The JSE-listed company’s mobile virtual network enabler arm powers Pick n Pay Mobile’s relaunch, as SA’s retail-driven MVNO market enters a rapid growth phase.
ITWeb CX Summit 2025 highlighted the weight of influence that UGC and influencers can have on the customer experience.
FindMy’s search logs say consumer service queries jumped 162% over the past year.
The voice of the customer is a foundational pillar for transforming both employee and customer experiences.
CX solutions must be rooted in empathy, simplicity and the lived realities of customers, says Sandisiwe Yengeni, senior manager of client experience and insights at African Bank.