The company rolls out an AI system trained on 500 million users and 10 trillion data tokens, which it says will replace traditional e-commerce search.
Since taking to the skies 11 years ago, the low-cost airline has steadily invested in digital tools to streamline operations and enhance customer experience.
The Council of Scientific and Industrial Research looks to continue being the first in the world with scientific and technology research, as the institution reaches 80 years of existence.
Telviva is hosting a webinar, The Future of Customer Experience, on 16 October at 11:00 SAST.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The tech academy welcomes the non-profit organisation as strategic partner, to build an outcomes-based tech talent pipeline in SA.
ITWeb CX Summit Executive Dinner
The insurer is looking to help South Africans improve their sleeping habits with the ŌURA Ring 4, introducing Vitality Sleep Scores and Rewards.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
As more African children come online, recommendations to enhance their safety are being amplified.
The companies will roll-out industry specific contact centre solutions built on Amazon Connect.
Modern flyers, raised on digital convenience, have little tolerance for outdated, manual processes, new report finds.
Consolidation may change the shape of the telecoms industry, but customers still have choices, says Evan Damon, wholesale channel manager at Wanatel.
The fibre-optic infrastructure company launches its intelligent backbone network, increasing core network capacity from 100Gbps to 800Gbps.