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7:40

Transforming contact centres: Smartz Solutions approach to innovation, flexibility, cost-efficiency

Smartz Solutions' platform provides the flexibility of cloud solutions while allowing businesses to maintain and optimise their existing on-premises infrastructure.

2:00

The CRM Team partners with First Horizon to expand monday.com licence offerings

The CRM provider joins forces with First Horizon to deliver enhanced monday.com licensing, billing and cloud services.

2:50

Siloed data undermines DEX, security

Think Tank Software Solutions and Ivanti hosted a discussion on enhancing digital employee experience.

3:20

Drive accountability and action across your business with real-time CX data

By taking on true omnichannel integration, Decisioneering enhances its understanding of the customer and their overall journey, says Luke Willemse, sales and marketing manager at Decisioneering.

5:20

SA’s download speeds, network quality outpace peers

South African smartphone users experience the best download speeds and consistent quality in Africa, says Opensignal.

5:20

The real deal

In addition to setting monetary targets, the Paratus Group aims to increase its customer base by 600 000 additional connections by 2028.

2:10
Telviva
Nov 8, 2024

Telviva takes its UCaaS solution to the UK market

Customers with registered businesses in both SA and the UK only pay for services in their primary location.

3:10
Bolt
Nov 8, 2024

Bolt sets aside big bucks to boost in-app safety

The e-hailer commits €100 million over three years, to strengthen safety measures on its platform, with SA also set to benefit.

3:40
Incentro Africa
Nov 7, 2024

Incentro Africa helps Juhudi Kilimo embrace Google Workspace for enhanced efficiency, CX

Because a large proportion of Juhudi Kilimo team members work in the field, they require easy mobile access to head office applications.

8:30

Top ICT tenders: SABC targets satellite to mitigate audience loss

The South African Broadcasting Corporation is looking to enter a revenue-sharing partnership for a direct-to-home satellite solution.

4:10
BPESA
Nov 6, 2024

SA’s BPO sector adds over 8K jobs, drives export revenue

Sixty percent of these jobs are empowerment positions, with 88% of new jobs going to the country's youth.