FNB and Pick n Pay's expanded partnership leverages data insights to create targeted, personalised offers.
Game and Makro leverage the Call for Assistance system from Service Systems.
South Africa remains a premier destination for offshore global business services, despite the rising tensions with the US, says industry body BPESA.
First National Bank’s flagship digital platform, introduced nine years ago, now has five million nav» money applet users.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Leveraging tech to drive growth and operational efficiency, TymeBank is progressing toward sustainable monthly profitability, says African Rainbow Capital.
The companies say the collaboration will see them deliver scalable, future-ready and cost-effective communication solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
With its customer base’s high digital adoption rate, FNB’s CEO says it will maintain its digital investments, including mobile USSD.
NetCIS’ modular framework allows companies to select only the functions required to upgrade their existing systems to meet their business needs.
Software, cloud and other technology-related costs grew by 3% due to increases in contractual software services.
The eCIRRUS functionalities integrate key business processes, from financial management and project tracking to inventory control and CRM.
Phase two of the state’s structural reforms programme places digital transformation high on the agenda, as it looks to further reduce economic bottlenecks.