Department of Basic Education to publish matric results next week, despite the Information Regulator’s enforcement order amid court battle over privacy concerns.
The National Student Financial Aid Scheme promises robust upgrades to its accommodation portal, to prevent repeat of instances where students were left homeless.
The department will roll out its digital transformation strategy by 2030, to combat a crime crisis, court backlogs, and crumbling IT infrastructure.
The Cape Town-based fintech firm joins forces with Travelex, to expand cash payout options for remittance customers across SA.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Gauteng Department of Education says a total of 4 858 grade one and eight learners remain unplaced for the 2026 academic year.
ITWeb CX Summit Executive Dinner
SMS keeps FlySafair passengers informed and on time.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The system disruption affects the logging of service queries, outage reports, dispatching of technical teams, and access to customer account information.
Kerry Janse van Rensburg plans to boost Pick n Pay’s digital channels and improve the customer experience.
The smartphone manufacturer expands its device-embedded emergency support tool, Samsung SOS+, to a wider range of Galaxy devices.
South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.
The local start-up announces the acquisition of Namola, the national safety and emergency response app.