Investment focuses on strengthening digital infrastructure, enhancing cyber security, and advancing data, cloud and AI initiatives.
Businesses looking to introduce AI into their customer service environments must first ensure the underlying customer information is accurate, current and consistently maintained, says Camsoft Solutions.
The bank scales AI across relationship management, payments and lending, while investing in governance, skills and infrastructure.
Operators are discovering that the real cost of AI is not the software licence – it's the infrastructure required to run it, says Sanjay Govender, head of GBS/BPO solutions at Qrent.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The AI-based legal advice tool looks to allow a two-way conversation with users in the future.
ITWeb CX Summit Executive Dinner
Micros South Africa acquired Travel Trackers to join its ResRequest business, expanding its hospitality software portfolio.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Cashbook users can now resolve queries and manage routine admin themselves with the AI help bot.
The big-four bank’s half-year results show 72% of employees were active users of GenAI tools, with 87 approved use cases.
The department records 13 867 front-office system downtime hours during 2025/26, despite implementing a host of interventions.
ICASA defends its data bundle rollover and expiry regulations, saying it’s unhappy with continued customer complaints of bill shock.
Customer frustrations include network outages, billing disputes and failed service channels, a study finds.
The CRM software firm has announced that its Hyperforce cloud platform is now hosted locally, enabling companies to store data within the AWS SA Region.