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CX

CX leadership 101: Eat your own dog food

You can’t fix what you’ve never experienced, says Vanda Dickson, business development manager at Smartz Solutions.

Smartz Solutions

Edge computing: The missing link in modern retail efficiency

Edge computing is transforming retail by turning in-store data into real-time insights that can streamline operations and improve the customer experience.

Hewlett Packard Enterprise

South African Broadcasting Corporation

SABC sees streaming subscriptions, gamification, gaming in its future

The South African Broadcasting Corporation sets its sights on R200 million per annum commercial success for its video streaming platform SABC+, reveals COO Lungile Binza.

Simnikiwe Mzekandaba

Hackers want your money this Black Friday

Black Friday's shopping frenzy is a prime time for cyber criminals, as hackers target overwhelmed retailers and distracted consumers.

Diopoint: Empowering business transformation through customer-centric IT solutions

Diopoint helps companies simplify IT operations through next-generation hyper-converged infrastructure solutions.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Openserve targets every room with fibre solution

The wholesale fibre provider introduces a fibre-to-the-room solution for its customer base, in partnership with Huawei SA.

Simnikiwe Mzekandaba

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

These foundational ecosystems are the bedrock of AI readiness

AI cannot function effectively in data silos or without the interconnected systems that provide access to a customer’s full interaction history, says Tim North, global VP of strategy execution at Connect.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

New TymeBank CEO charts growth, staff empowerment

Cheslyn Jacobs aims to elevate the bank to a top three position, while investing in employees and customer experience.

Sibahle Malinga

Smartz Solutions

Yes, we’re getting ahead of ourselves: AI in customer engagement channels

When you put advanced technology on top of weak process design, you’ll get expensive chaos, says Vanda Dickson, business development manager at Smartz Solutions.

Smartz Solutions

Smartz Solutions

Reclaiming the voice channel: Why it still matters more than ever

When digital journeys falter, it’s the human voice that restores trust, says Vanda Dickson, business development manager at Smartz Solutions.

Smartz Solutions

Elevating the citizen experience in government’s ongoing digital transformation

GovTech 2025 focused on how to create positive outcomes for the public sector’s digital transformation strategy and implementation.

AI chatbot accelerates customer engagement for Cars.co.za

The online automotive marketplace sees a spike in sales leads after integrating its new AI-powered WhatsApp chatbot.

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