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Digital parking platform Admyt brings SHôPING into its fold

The cashless and ticketless parking solutions provider acquires the in-mall engagement platform from Attacq.

ITWeb TV: Cisco SA GM unpacks upskilling efforts

The networking solutions firm’s ICT training academy sees gains in job placements for youth with digital skills, reveals Cisco SA’s Smangele Nkosi.

Simnikiwe Mzekandaba

Nicolas Callegari

AI alone cannot fix a troubled customer experience

Companies cannot 'AI their way out of a bad process', says Nicolas Callegari, founder and CXO at Decapod Customer Experience.

Christopher Tredger

Gauteng Department of Education

No major glitches as GDE online admissions begin, says MEC

The Gauteng Department of Education kicks-off the 2026 online admissions application process for grade one and eight learners.

Simnikiwe Mzekandaba

Artificial emotional Intelligence

Africa’s CX ecosystem should embrace a future with artificial emotional intelligence

The continent shows interest in the global AI game, but it needs to step up with content generation, agentic AI and business systems to strengthen CX, says expert.

Christopher Tredger

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Communications Risk Information Centre

SA’s telecoms sector bleeds R5.3bn annually

The sector grapples with an evolving threat landscape that now includes cyber crime targeting mobile and data infrastructure.

Simnikiwe Mzekandaba

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Builders Warehouse

Builders Warehouse streamlines yard operations with Service Systems

The home improvement retailer has implemented a yard management solution that helps to measure and improve its customer experience and operations.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

CloudZA brings AI to the contact centre, and it’s changing everything

CloudZA’s solution plugs into existing voice systems, whether they’re on-premises or cloud-based, and brings in the power of generative AI.

The CX Group endorses ITWeb’s CX Summit 2025

SA’s customer experience landscape has evolved, and C-level executives have a deeper understanding, according to The CX Group.

Christopher Tredger

Vodacom revenue hits R40bn on strong Q1 growth

South Africa’s biggest mobile network operator reports a strong financial performance for the first quarter, with group revenue rising 10.6%.

WhatsApp-based platform for electricity purchases launches

The Prepaid24-powered platform allows for prepaid electricity purchases, municipal account payments and buying online vouchers.

AI agents purchase 2 800 vehicles for WeBuyCars

As the vehicle trading platform positions AI as the cornerstone of its growth, it is autonomously buying cars without human pricing involved.

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