The city plans to pilot cashless payment at customer interaction centre and motor vehicle registration and licensing offices.
Redwill ICT's salestalk.io is an intelligent customer engagement platform designed to centralise conversations, improve customer experiences and help businesses convert leads into revenue.
The customer experience centre in Midrand will test critical infrastructure and train engineers for Africa's growing data centre market.
Despite rapid expansion of fifth-generation technology, South Africans exhibit limited time spent on 5G-enabled smartphones, at just 11.1% of their connected time.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
With QuickEasy BOS, CRM forms part of the wider business system, so customer records connect to quotes, orders, inventory, production, customer service, accounting and reporting.
ITWeb CX Summit Executive Dinner
The recognition caps a deliberate, multi-year strategy of investing in engineering depth, lab capability and customer relationships ahead of demand, the company says.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Afrizan People Intelligence BPO says it has created over 1 100 employment opportunities within its contact centre operations since inception in 2023.
BPO and credit-lifecycle management company Nutun launches its new AI Lab in Johannesburg.
The UH4 wired USB headset range allows companies to match solutions to user profiles – from general office staff to high-intensity call centre agents.
The national department reveals its current manual procurement processes have structural weaknesses.
The message from Salesforce's Agentforce World Tour in Johannesburg was that technology and people may power transformation, but ecosystems make it scale.
Linda Saunders, country manager and senior director of solution engineering for Africa at Salesforce, spoke to ITWeb TV about the impact of AI on CRM, customer experience and the workplace.