The Social Security Agency reveals it now deals with fake news and disinformation targeting the entity and its services almost daily.
How artificial intelligence agents are reshaping super apps with smarter, simpler user experiences.
The comms and digital tech ministry unveils SA’s digital transformation roadmap aimed at enabling ease of dealing with government.
Government’s top levels venture back into ICT procurement, as a resolution to the delayed National Budget nears.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
From today,1.4 million naturalised citizens and lawful permanent residents can apply for smart ID cards at branches and via the eHomeAffairs portal.
Online shopping for groceries and fast-moving consumer goods presents a major growth opportunity for local retailers, says Nielsen IQ.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The streaming giant reveals plans to integrate generative artificial intelligence to improve viewers’ interaction with the platform.
Modern customer expectations demand flexibility – omnichannel support, fast response times and personalised engagement across multiple platforms, says Henry Mc Cracken, CEO of Smartz Solutions.
Automated KYC eliminates manual processes, reduces human error and improves compliance.
Each event explored how businesses can unify their contact centre ecosystems, leverage AI and adopt cloud technologies to deliver context-aware, personalised customer interactions.
Customers want quick answers, personal attention and smooth transitions from chat to call to self-service.