United Telecoms brings direct WhatsApp integration to its omnichannel platform for SA businesses

United Telecoms has now built a direct connection to the WhatsApp Business platform using Meta's official API, removing that middle layer for businesses that choose it.

United Business Solutions

3:20

Ovations

Aug 11, 2026

Ovations, Camunda partnership to transform business process orchestration in SA

Camunda lets organisations rethink their business operating models with agentic AI, freeing up humans to focus on enhancing customer service and relationships.

Why the right POS platform has become the backbone of modern restaurant operations

One of the most significant benefits of a modern POS environment is improved service speed, says Kemtek.

White paper: The human cost of customer experience

How agent abuse, workplace bullying and poor contact centre design are driving burnout.

NSFAS says ICT is its biggest operational risk

Outdated tech is undermining funding administration, payments and student services, says administrator, professor Hlengani Mathebula.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

4:10

Mfundo Nkuhlu

Aug 7, 2026

Outgoing Nedbank COO delivers digital parting shot

Retiring Nedbank COO Mfundo Nkuhlu says years of technology modernisation have laid the foundation for the bank’s AI strategy.

Admire Moyo

13 - 13 September 2026

ITWeb CX Summit Executive Dinner

3:30

AI voice

Aug 6, 2026

AI voice is no longer the question. Choosing the right provider is

Integrating AI voice into existing contact centre technology requires specialist expertise, says Bruce von Maltitz, CEO of 1Stream.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:20

Gauteng Department of Education

Aug 5, 2026

GP education switches on 2027 online admissions

The Gauteng Department of Education opens online admissions applications for learners beginning grades one and eight in 2027.

Funding boost for MultiChoice-backed Moment

The fintech firm raises R362 million in Series A funding, aiming to expand its Pan-African payment infrastructure platform.

Absa deploys AI to speed up debt review process

The bank implements an AI and optical character recognition solution to improve the efficiency of the debt review process.

Online tool finds nearest smart ID issuing bank

Home Affairs introduces an online service to make it easier to locate the nearest bank branch for smart ID card applications.

Staff Writer

3:20

Konica Minolta South Africa

Aug 4, 2026

Maximising technology investments beyond implementation

Competitive advantage is no longer defined by what technology you buy, but by how effectively you extract value from existing investments, says Mohammed Vachiat, chief commercial officer at Konica Minolta South Africa.

Konica Minolta South Africa

3:30

Untapped AI

Aug 4, 2026

Finally, AI that actually lives in SA

Untapped AI launches a sovereign platform for agents in SA through a local GPU solution.

Untapped-Ai

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