The platform integrates advanced service tracking, streamlined navigation and enhanced customer support tools.
The insurer’s new digital-first bank takes a measured approach to AI, ensuring humans remain at the centre of customer service.
A fraudster is soliciting bribes from parents on the online admissions placement system in exchange for placements.
Network enablement is a foundational enabler for customer experience, innovation, business agility and AI.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The global business services sector added 8 180 new international jobs from April to June, contributing R2.3 billion to SA’s export revenue.
ITWeb CX Summit Executive Dinner
National Treasury details the readiness of the alpha version of gov.za, ahead of a nationwide departmental web migration.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
AI “just missed so much” when it came to price comparisons, leading to “broken comparisons”, says the online retailer.
You can't just Model Context Protocol your way to AI return on investment, but maybe AI can help you sell.
Managed service providers could offer signature design as an additional service to their customers, says Prodata.
The omnichannel is now non-negotiable as consumers want consistency across all the shopping platforms they choose, whether physical or digital.
The agency believes a single and logical version of the truth will enhance operational efficiency and improve customer experience.