The Department of Home Affairs achieves record smart ID card delivery, issuing over four million in 2025.
Web3 tokenises economic activity, so that value is transferred instantly and securely without relying on the flow of cash between bank accounts.
A support ticket means someone is stuck, under pressure, trying to move forward. That’s where IT support really begins, says Manqoba Masina, operations manager at Nkgwete IT Solutions.
Six alleged bogus investment scammers, together with 25 call centre agents, arrested for contravening the Financial Advisory and Intermediary Services Act.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The city cautions that a new Expanded Public Works Programme jobs scam is making the rounds on the messaging platform.
ITWeb CX Summit Executive Dinner
Sun International fills new position with 25-year casino veteran Mark Sergeant, as it focuses on integrating its physical and digital offerings.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Call for the South African government to fast-track its cloud migration and data governance reforms, as the state looks to fuel its digital transformation agenda.
The former Salesforce, Workday executive takes up a new role as group CEO of growth platform firm Xponential.
Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue. Here is how to capitalise on them.
Analysts agree the long-delayed analogue-to-digital TV switchover hampers SA’s digital services prospects, as spectrum remains locked up in outdated policy plans.
If companies enable human advisors with the right tools and information, AI can transform the service function from a cost centre into a strategic value multiplier, says Kelvin Brown, customer operations executive at Telviva.
A winning business case for AI in the contact centre starts by defining the target: efficiency, growth, cost savings or a combination, says Greg Jarvis, global customer success director at Connect.