Technology represents a turning point for traditional automated systems within contact centres, says 1Stream.
The Department of Home Affairs extends smart ID services through partnerships with banks, with Capitec, Standard Bank and FNB deploying new services at selected branches.
The continued investment in technology signals the big-four bank’s intention to accelerate digital innovation across its operations.
The gap between surface-level AI gains and real results comes down to whether your data is ready before your agents are.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Digital volumes and values increase as more clients embrace the benefits and convenience of digital channels.
ITWeb CX Summit Executive Dinner
Soweto-based Bopasenatla Secondary School becomes the latest recipient of the Regent Business School’s iLeadLAB.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
More companies are leveraging GenAI to tackle operational inefficiencies, without increasing headcount, says NTT Data.
A properly implemented CRM system introduces discipline into the sales process, says Mark Annett, head of CRM sales and consulting at Camsoft CRM Solutions.
The gap between infrastructure health and user experience is where modern IT teams are losing credibility, says Warren Gordon, networking BU executive at Duxbury Networking.
The company layers AI onto its data lakes to drive sales, improve customer experience and generate insurance leads.
Vodacom, MTN, Telkom and Cell C spent R708 million on advertising in the second half of 2025, with Vodacom accounting for half the total investment.
Lessons from financial services on designing instant, compliant experiences that keep fraud and friction in check.
