The Universal Service and Access Agency invites public comment on the framework document for digital inclusion funds.
The city urges resident participation for ideas and insights via its refreshed online collaboration platform.
The warranty is underwritten by an Arctic Wolf partner and covers customers for the duration of their Arctic Wolf service contracts.
Voice is still the primary channel customers use when they need something resolved or when things go wrong, says Vanda Dickson, business development manager at Smartz Solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The National Cleantech Innovation Challenge searches for locally-led climate, energy, agricultural and economic solutions.
ITWeb CX Summit Executive Dinner
AI voice automation surged globally in 2025, but in South Africa, uptake and performance has faltered, says Lloyd Matthew, founder and CEO of Untapped AI.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
For professionals where time and expertise are their products and income generators, a missed appointment is a direct financial loss.
The city’s computerised learner’s licence testing system will this week be operational across its 18 driving licence testing centres.
The partnership combines Atera’s autonomous IT capabilities with Maxtec’s regional expertise and customer-centric approach.
The local video-on-demand platform reached 2.2 million registered users in the third quarter of 2025.
The FSCA’s Consumer Advisory Panel highlights the regulatory challenges posed by financial influencers and the implications of AI on finance.
FNB, Absa, Standard Bank, Nedbank and Capitec go beyond pilot projects and isolated AI experiments to large-scale deployment across core operations.
