In the business world, cash flow is the lifeblood of every organisation. With intense competition and pressurised profit margins, paying outstanding invoices is often the last of your client`s priorities. However, the recovery of these debts is one of the most important elements of your business.
So imagine a solution that can reduce your debtor days while saving you both time and money on your internal processes.
SunSystems Collect is the application that provides a continuous thread of customer contact through a single point of entry. An application with a host of features, all of which are designed to get your invoices paid on time, every time. An application that is so cost-effective, we believe that any organisation will start to save money from the day they go live.
"The addition of the SunSystems Collect module to the SunSystems product offering is confirmation of the continued development and commitment to the SunSystems product line up and the AdvanceNet ethos of providing world-class solutions to our customers, in order to streamline their business processes and maximize revenue and margin retention," says Dave Marwood, Professional Service Manager - AdvanceNet
Benefits of the SunSystems Collect Module:
* Reduction of days sales outstanding (DSO) - All information is at the credit controllers fingertips meaning that phone calls are not made `accidentally` to sensitive clients, lost invoices can be resent electronically, issues and queries can be resolved quickly and nothing can be lost or forgotten. All of which goes to ensure that customers are kept informed, happy and without valid reasons not to pay.
* Single point of entry - As all information is kept in one place, the credit control function is not threatened by unforeseen circumstances such as staff illness. Supervisors or colleagues are able to view outstanding tasks and undertake them on the absent colleagues behalf if needs be. And should a credit controller leave, you are safe in the knowledge that all your debt recovery information does not leave with them.
* Resolution of issues - Should a customer have a query about one of their invoices, your credit controller can bring up the transaction details immediately. If the issue can not be resolved there and then, the diary function will ensure that the query is not lost in the bottom of a drawer until the next time you ask the same disgruntled customer why they haven`t paid.
* Improved customer relations - As well as ensuring that issues are dealt with quickly, the unlimited contact details for each customer ensure your credit controller is speaking to the right person so if an invoice has been escalated to management, follow up notes can be annotated with the right contact to ensure time is not wasted on either side.
* Early identification of potential delinquency - Full debtor history details for each customer ensure that potential delinquency can be spotted when undertaking tasks such as reviewing a customers credit limit.
* Reduction of bad debts - The ability to spot potential delinquency coupled with the closer working relationship with your customers ensure that bad debts are kept to an absolute minimum.
* Management reporting - The numerous reports available in SunSystems Collect ensure that management can keep track of their cash flow and DSO position at all times. The ability to re-age debts in accordance with client defined bands also enables management to forecast their position at a specific point in time.
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