Progressive African businesses are continuing to embrace customer management, customer service and contact centres. (When almost all other enterprise technology investment has been suspended or strictly curtailed). According to a recent poll conducted by Meta Group, the CRM market is rebounding.
The African market is widely regarded as one of the last of the untapped markets. More and more African corporations are seeing the value of implementing call centre solutions.
"Customer Contact World Africa 2004 is the continent`s premier exhibition and conference. We are experiencing tremendous growth in the number of African delegates attending our event, and we have designed an intensive marketing campaign that will allow solution providers to penetrate this market and secure new business," says Candice Zietsman, Marketing Director, Customer Contact World Africa
Terrapinn, the organiser of the exhibition, has run this event for the last seven years in SA. It is part of a global series of CRM events. Check out the online publication at: www.customercontactworld.com
The attendees:
Delegates and visitors will be senior executives with the power to buy: chief executive officers, chief operating officers, contact centre directors, sales directors, marketing directors, HR directors, finance directors, customer service directors and chief information officers.
From all major industries: finance and banking, insurance, government, utilities, retail, manufacturing, telecommunications, broadcasting and cable, health, travel and hospitality, leisure, IT services, emergency services, and transportation and logistics. All major corporations that value outstanding and efficient customer service and sales
Why they will attend:
This is the only focused CRM conference and exhibition on the African events calendar. Delegates, visitors, exhibitors, sponsors and speakers will come together to learn, network, form strategic alliances ... and do business. They always have!
Who will sponsor/exhibit:
ACDs, back-office systems, business intelligence, call management and scheduling, complaints management, consultants, contact management, CRM Software, customer service and support, diallers, electronic commerce fulfilment, furniture and design, headsets and peripherals, help-desk, integrated risk management services, interactive voice response, IP contact centres, IT help-desk, location and siting, loyalty, outsourcing and international outsourcing, partner management, recruitment, sales force automation, supply chain management, systems integration, telemarketing; training, voice processing and recording, Web-based systems and portals, and workforce management.
Whether you want to generate new sales leads, grow market share, build brand equity, form strategic alliances, launch new products or capture new markets, Customer Contact World Africa 2004 has the business partnership package to suit you.
As the annual gathering of all senior decision-makers in the CRM, service management and call centre industries, the event is your ideal opportunity to meet colleagues from across the continent and to forge business relationships.
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