Due to the enormous growth in business, leading insurance company, AIG South Africa, has recently undertaken the implementation of imaging and workflow (business process management solution) in its new business and claims departments.
Driven by a need to process applications faster and reduce overall operational costs, AIG is implementing a workflow and imaging solution supplied by Integrear Systemflo.
To improve its customer service and staff productivity, AIG required a robust, yet user-friendly solution.
Integrear Systemflo`s workflow solution is a highly scalable product that can be used to integrate applications, manage access to corporate data, capture business processing rules, and co-ordinate the flow of work throughout the organisation.
By managing valuable information in a structured environment, productivity and customer service are automatically increased while costs are decreased.
According to Flip Erasmus, account manager, Integrear Systemflo, the benefits of such a solution are innumerable. "AIG will notice a remarkable and measurable difference in the speed at which applications and claims are processed and the efficiency of staff will increase as work in progress is easily tracked. They will benefit greatly from the reduced turnaround time which will result in happier clients."
Integrear Systemflo`s imaging and workflow solution installed at AIG is a comprehensive document management solution that integrates into the company`s existing computing environment. With this system, vital paper-based information can be electronically captured, shared and displayed. This includes documentation such as faxes, letters and forms.
Erasmus highlights that "this technology will virtually eliminate information loss and provide AIG with a strategic advantage in today`s highly competitive insurance market".
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