Bytes Communication Systems provided a new, state-of-the-art communications solution. The project entailed a two-phase approach, the first phase, which included the 4400 platform, just completed. The communications solution provides for state-of-the-art voice, data, cabling and a state-of-the-art call centre that is manned 24-hours per day by around 85 agents and four supervisors.
Service levels and call-response times are monitored on an ongoing basis and with a waiting time of around 35 seconds, the fully automated call centre is monitored in terms of calls waiting, service levels and waiting time.
The OmniPCX 4400 communication platform provided by Alcatel provides for total transparency across the entire network with WAN/LAN routing as part of the system. All user connectivity is via at 10/100Mbps Switched Ethernet at wire speed performances across a gigabit backbone to the entire network. The Alcatel switched solutions come with a high level of quality of service at switched levels 2/3 to prioritise specific traffic patterns to deliver the required performances needed not only today but for the future as well.
State-of-the-art technology provides an investment protection to Johannesburg water and, once the final phase of the project (that will integrate the 10 water depots into the main communications network), is rolled out, Johannesburg Water will have a fully integrated, centralised communications system with voice and data transparency across the entire network. The total turnkey solution provided by Alcatel further provides for a specific, tailored service level agreement with remote capabilities that mean that the system will be fully maintained from the Alcatel call centre.
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Bytes Communication Systems opens the door to the world of information technology through its range of state-of-the-art business communications solutions that provide innovative and total solutions to today`s business needs. Through its alliance with Alcatel France, Alcatel Business Systems offers the latest business communication technology to SA and Sub-Saharan Africa. Bytes Communication Systems ascribes to the highest standards that complement its highly skilled team of technical experts who can design large and complex communications solutions to suit every organisation`s unique requirements.
More and more customers are demanding a single supplier to provide a total solution for all their communication needs. Alcatel having recognised this need, has positioned itself to address all levels of communication within any company regardless of its size. The world of telecommunications and data communications are merging as traditional boundaries are being re-examined in the face of a rapidly changing communications landscape. We are experiencing a dramatic change in the ways by which we communicate and the pace of change can only be described as breathtaking. Data communications, and in particular data networking, is one of the fastest growing communications markets in which Alcatel plays a major role.
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