Alcatel-Lucent (Euronext Paris and NYSE: ALU) has announced it has successfully organised the 7th Alcatel-Lucent Partner “Rendezvous” Southern & Eastern Africa.
Held at Birchwood Hotel (between the 20 and 22 April), the annual gathering provided a unique venue for all business partners to network with their African peers and share the insights of their local business environment.
For the first time, Alcatel-Lucent expanded the event to three days of conferencing and practical courses dedicated to sales and pre-sales. The 2010 edition was an exclusive opportunity to streamline the partners with the latest organisational information as well as introducing the new solutions and products such as the Alcatel-Lucent OmniTouch 8082 My IC Phone.
Highly expected by the 95 participants, Ravin Naidu along with Roch Muraine (Enterprise Marketing Director - Middle East & Africa) unveiled the new Enterprise Market Group's Vision built on Dynamic Customer Engagement and Dynamic Employee Engagement strategies, recently announced at VoiceCon.
Throughout the first conferencing day, the Alcatel-Lucent team exemplified its new go-to-market approach through its recent success stories and references.
To bring further knowledge to sellers and pre-sellers, the three-day workshops carried on breadth and depth presentations focused on three key areas: IP telephony, data networking and small- and medium-sized businesses solutions. Unlike the previous “Rendezvous”, Alcatel-Lucent designed a specific training programme to enhance the technical and selling expertise of its partners. Critical to guiding its audience, Alcatel-Lucent introduced the expanded set of offerings encompassing the Enterprise portfolio and Genesys call centre product line.
“By empowering our community with the right skills and the right tools, we as Alcatel-Lucent Enterprise exhibited once again our commitment to continuously supporting their strategies and achieving our goal to become a leading player in the Enterprise Telecommunications arena; by transforming the customer experience, delivering advanced solutions and services to the African end-users,” said Ravin Naidu - Regional Director Enterprise Southern & Eastern Africa.
As of today, the Partner Rendezvous is the biggest meeting organised by Alcatel-Lucent, which allows every year the Enterprise team to inform their business partners and resellers on its new devices and features while providing them with operational and strategic directions.
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Genesys
Alcatel-Lucent Genesys solutions feature leading software that manages customer interactions over phone, Web and mobile devices. The Genesys software suite handles customer conversations across multiple channels and resources - self-service, assisted-service and proactive outreach - fulfilling customer requests and optimising customer care goals while efficiently using resources. Genesys software directs more than 100 million customer interactions every day for 4 000 companies and government agencies in 80 countries. These companies and agencies leverage their entire organisation, from the contact centre to the back office, while dynamically engaging their customers. For more information, go to http://www.genesyslab.com.
Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted transformation partner of service providers, enterprises, strategic industries such as defence, energy, healthcare, transportation, and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 15.2 billion in 2009 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet:
http://www.alcatel-lucent.com, read the latest posts on the Alcatel-Lucent blog http://www.alcatel-lucent.com/blog and follow us on Twitter: http://twitter.com/Alcatel_Lucent.
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