AllFusion Endevor Change Manager is latest CA solution to achieve ITIL certification

Computer Associates International, Inc today announced that AllFusion Endevor Change Manager has been certified as compatible with the release management discipline of the Information Technology Infrastructure Library (ITIL) process framework, a set of best practices for information technology service management.

The Pink Elephant PinkVerify stamp of approval for AllFusion Endevor Change Manager follows the recent certification of AllFusion Harvest Change Manager. The two products work together to help reduce development, deployment and operations costs while accelerating the delivery of new and enhanced services to end-users on mainframe and distributed platforms.

Thousands of businesses rely on these products to achieve the highest standards of process manageability, quality, integrity and accountability. CA`s Unicenter ServicePlus Service Desk, a comprehensive enterprise service desk solution, is also ITIL compatible.

"This certification demonstrates once again that CA understands the ITIL process framework and recognises that ITIL disciplines are vitally important in complex, heterogeneous IT environments," said David Ratcliffe, president and CEO of Pink Elephant.

ITIL is the industry`s most widely accepted approach to IT service management. It is gaining momentum worldwide due to increased regulatory pressure and its success in improving IT as a service. ITIL provides a cohesive set of best practices, drawn from the public and private sectors internationally, and is supported by a comprehensive qualification scheme, accredited training organisations, and assessment tools.

Underscoring CA`s commitment to IT service management and best practices, CA Technology Services recently announced a new service offering that helps organisations adopt ITIL into their environments. The offering, IT Service Management Assessment, enables CA customers to decrease the time required to implement ITIL-defined best practices through education, consulting and technology services, ranging from assessment and project planning to implementation. IT Service Management Assessment is based upon a global services agreement with Pink Elephant and PinkRoccade. These organisations bring their expertise in ITIL and service management assessments to help CA customers optimise operational efficiency and better align IT services to business demands and goals.

"Service management is essential for organisations looking to ensure optimal results from their IT projects, especially as those projects become increasingly complex and critical to business success," said Rob Levy, senior vice-president of research and development at CA. "By championing ITIL best practices, CA is underscoring its commitment to enabling IT to better support business requirements."