Amazon opens Scottish call centre
The new centre will handle Internet and telephone customer queries for Amazon's technical support for its e-book reader, Kindle, and its MP3 services.
According to Internet Retailing, the move is supported by a £1.8 million grant from Scottish Development International to train staff and fit out the premises.
Allan Lyall, VP of European operations and customer service at Amazon, said: “As our business continues to grow and we move into new areas like grocery, sports and clothing, our customer services support needs to expand as well.”
He said the new centre would help it provide, “the high standards of customer service that shoppers at Amazon.co.uk expect.”
The centre at Waverley Gate, the city's former GPO, will open in August, a few months before the company's vast new warehouse in Dunfermline is completed, revels the Daily Record.
Share