Andre Louw has joined Acer, with overall responsibility for customer services, with effect from the beginning of the month. He brings with him a wealth of experience in the IT industry.
"I believe that the customer`s experience is paramount to the success of any business and as such I intend to ensure that the high standards, procedures and processes Acer prides itself on are maintained and constantly improved upon. We are proud to offer an excellent level of after sales service and repairs, which have enhanced Acer`s service delivery."
Louw says: "I believe that Acer is poised to achieve incredible market growth and am excited by the opportunity to be part of that growth.
"Customer satisfaction should be a way of life, without that no business can grow or even exist, and by keeping our house in order, we will become a force to be reckoned with. In this, I am looking forward to be adding value."
He joins Acer after leaving CS Holdings where he was involved in, among other areas, outsource management.
During his career Louw has been involved in all aspects of service delivery, repair workshops, support and maintenance, PC manufacturing and configuration centres, and is ready to take on the customer services portfolio at Acer.
Share
Acer ranks among the world`s top 10 branded PC vendors, designing and marketing easy, dependable IT solutions that empower people to reach their goals and enhance their lives. Acer`s product offering includes desktop and mobile PCs, servers and storage, displays, peripherals, and e-business solutions for business, government, education and home users. Established in 1976, the pan Acer Group employs 39 000 people supporting dealers and distributors in over 100 countries. Estimated revenues reached $12.9 billion in 2002. Please visit www.acer.com.
Editorial contacts