The Australia and New Zealand Banking Group Limited (ANZ), one of Australia`s big four retail banking institutions, has selected Getronics Globalfs retail banking platform for its retail banking operations, to be used in call centres, branches, business centres and by mobile managers.
Representing the world`s largest Getronics Globalfs deployment announced to date, the Bank will use Globalfs to replace up to a dozen existing platforms.
The ten year agreement with Getronics includes the Globalfs solution suite, professional services, and ongoing support services. The first phase will include the introduction of a new sales and service platform for ANZ.
ANZ selected Getronics and Globalfs as its preferred partner and retail banking platform after reviewing the solutions and capabilities of a number of other retail banking vendors.
What is Globalfs? Getronics Globalfs is a new-generation retail banking platform for Financial Services.
The Globalfs unified multi-channel solution framework provides:
Integrated support for multiple channels and applications
Tight integration with transaction systems
Easy customisation to re-engineer or replicate existing business processes
Globalfs utilises an open architecture and is based on Microsoft`s Distributed internetworking Architecture (DNA). Globalfs fosters the reuse of business processes and components across multiple channels to optimise unified enterprise-wide delivery of products and services.
This is critical to the success of customer relationship management (CRM) efforts in Financial Services companies as certain functions, such as customer identification, relationship profiling and service/product information, cross all delivery channels. Globalfs supports and strengthens CRM capabilities that banks utilise to deliver greater value to their customers.
Globalfs was developed by the Getronics` Centre of Excellence based in the United States, which provides global support for many of Getronics` Financial Services clients.
"Globalfs enables financial services customers to unleash the true potential of multi-channel delivery by optimising enterprise-wide delivery of products and services," said Robin Dixon, Managing Director for Getronics in Australia.
Peter Moore, Microsoft`s Business Solutions Group Director, said: "Globalfs is a great way to combine the power of the Windows DNAfs architecture with the solutions and services offered by Getronics. This is precisely the kind of offering financial institutions need to fully integrate their delivery channels and offer differentiated financial services to their customers."
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Getronics
Getronics is one of the world`s leading providers of Solutions and Services to the professional users of Information & Communication Technology (ICT). With 34,000 employees at year-end 1999 and a direct presence in 44 countries, Getronics works with many of the world`s largest companies to help them maximise the value of their technology investment.
Getronics is headquartered in Amsterdam, with regional head offices in Boston, London, Singapore and Washington DC. Getronics shares are traded on the Amsterdam Stock Exchange (`GTN`). Further information about Getronics and its Solutions and Services can be found at www.getronics.com.
ANZ
Australia and New Zealand Banking Group Limited (ANZ) is the second largest Australian based bank. ANZ offers a full range of financial products and services in Australia and New Zealand and has overseas representation predominantly in greater Asia. It has total assets of AUD $150 billion. Internationally, ANZ has a network of niche banking operations (trading as ANZ and ANZ Grindlays) providing trade finance and commercial banking services throughout greater Asia. In South Asia ANZ Grindlays is the leading foreign bank. This network is complemented by an active presence in the major global financial centres, offices in other key markets, and a private bank.