Application response measurement tool from AST ESM

AST Enterprise Systems Management, a division of Advanced Software Technologies-Abraxas (AST-A), has announced a drop-in, easy-to-use visual tool that measures the exact response time that the end user experiences when using an application. Candle`s ETEWatch captures up to the millisecond the time it takes to load a window or complete a transaction and provides the response time data and presents it in the form of useful graphical reports.

"ETEWatch goes beyond monitoring network traffic or other system metrics and enables IT departments and individual business units to measure the application response time end users experience," says Martyn Healy, MD of AST ESM, SA distributors of Candle. "By getting a good feel for what end users are experiencing, companies can establish and deliver on meaningful service levels agreements."

ETEWatch is part of a suite of solutions that includes ETEWatch for Networked Applications, which supports Lotus Notes, SAP R/3 and PeopleSoft applications, as well as custom-developed applications. ETEWatch for Web Browsers tracks application response time for browser-based applications. It is especially targeted to transaction-heavy, business-critical Intranets, extranets and Internet sites.

This tool works by enabling agents deployed on desktops across the enterprise. From the desktop, ETEWatch tracks load times, interruptions, activity, and even the interest level of the user on a particular application. It monitors precisely the end-to-end response time of each transaction as it goes from the desktop, over the network, through the various servers and back to the desktop with the completion of the transaction.

Non-intrusive, ETEWatch can be configured to issue alerts automatically every time an application performs under a certain threshold that is set by the user. This information forewarns IT and business managers of slowdowns and enables them to take action to correct problems before they affect critical business operations.