MCI Consultants, the leading distributor for Applix's TM1 product in South Africa, today announced that the latter has achieved the highest customer satisfaction rating among the nine core vendors ranked, in early results from the BPM Partners' 2007 BPM Pulse Survey.
The preliminary results of the survey were announced during a Webinar presented by the report's author, Craig Schiff, CEO, BPM Partners.
The survey noted that Applix received the highest marks of any of the core BPM vendors, outranking significantly larger vendors such as Business Objects, Cognos and Hyperion.
"Customer satisfaction has long been a key determinant of whether or not customers have achieved their business goals and found value in the products they use," commented Ben Plummer, vice president, worldwide marketing, Applix, Inc.
"The results of this survey again prove that Applix's customers are able to see significant business results, generating a rapid return on their investments."
"Customers have again ranked Applix the highest in overall satisfaction among the core BPM vendors, which reflects their leadership in the performance management category," added BPM Partners CEO Craig Schiff. "This year users gave Applix its highest ratings in performance and product quality, which are important considerations for a successful performance management implementation."
This marks the second time in three months that Applix has taken top customer satisfaction honours in an independent study of the industry. Late last year, in the OLAP Survey 6, Applix placed in the top three in two important markers of customer satisfaction: customer loyalty and the Business Benefits Index (BBI), which measures numerous aspects of successful deployment. In that same survey, Applix also took the top honour for winning competitive product evaluations, beating a formidable list of companies including Cognos, Hyperion, SAP and Microsoft.
The BPM Pulse survey was led by Craig Schiff, a 20-year veteran of the analytic applications, BI and BPM. This is the fifth year his team has conducted this survey that ranks customer satisfaction among BPM providers. In all, 20 vendors were evaluated in the survey across a range of categories including product functionality, performance, ease of use and ease of implementation.
For further information, please contact Aliki Droussiotis, MCI: telephone (011) 454 3420, fax (011) 454 3417, e-mail aliki@mci.co.za.
Share
Applix is a global provider of business intelligence and business performance management solutions. These solutions enable the continuous management and monitoring of performance across the financial, operational, customer and organisational functions within the enterprise. More than 2 000 customers worldwide use Applix's adaptable, scalable and real-time solutions, delivered by Applix and by a global network of partners, to manage their business performance and respond to the marketplace in real-time. Headquartered in Westborough, Massachusetts, USA, Applix maintains offices in four countries in Europe, North America and the Pacific Rim. For more information about Applix, please visit www.applix.com.
MCI Consultants
MCI Consultants is a South African-based business information systems consulting firm specialising in providing software solutions to the business community, specifically to the financial services and personnel recruitment industries.
It offers a complete solution, which can include project management, consulting services, installation, training and support, packaged software implementations, product development including e-commerce solutions, hardware supply, installation and design services.
Its approach is to continuously provide solutions to meet clients' changing requirements. It takes pride in delivering excellent customer service and building lasting partnerships with clients.
Editorial contacts