Apropos Technology, locally represented by Software Futures, has announced the signing of a BaanConnect Alliance agreement with Baan Company. Under the agreement, Apropos and Baan are developing a tight integration between BaanService and Apropos` Version 4 Total Interaction Management system. Apropos Version 4 provides users of the BaanService module with an array of front-end interactive voice response (IVR) data collection and self-service options, database integration, desktop "screenpop" of BaanService screens, voice/e-mail/Web/fax interaction routing, historical reporting and real-time resource management functionality.
Apropos` Total Interaction Management system is highly synergistic with Baan products, resulting in a very compelling solution for call centres and field service organisations. With the call centre market converging toward more personalised customer service, organisations are demanding a total solution to help them remain competitive. This integrated solution will enable customers to quickly implement interaction management across their customer-facing operations and help them increase their profitability.
Apropos is represented by Software Futures
Share
