Apropos Technology has won its fifth award this year, this time a Technology Innovation and Product Excellence Award for "Customer Contact Centre Product of the Year" at the inaugural CRMPower Golden Awards gala. CRMPower is a Canadian conference and exposition hosted by the eCustomerWorld.com Institute in Toronto.
The Technology Innovation and Product Excellence Awards criteria were based on Apropos`s applications, innovation, benefits, and Canadian market presence. Award categories included Enterprise CRM Product of the Year Mid-Market, CRM Product of the Year Data Mining, Product of the Year Data Warehousing Product of the Year, Campaign Management Product of the Year, PRM Product of the Year, Web-Enabled ERM Product of the Year, Mobile CRM Product of the Year and Customer Contact Center Product of the Year.
Apropos has been implemented at over 40 client sites in Canada, including City of Toronto, Zurich Insurance, and National Post.
Other awards won by Apropos this year have been accolades from See@ll Center CRM Solutions magazine for "Product of The Year"; Apropos`s president and CEO was named as an "E-Software and Services Entrepreneur of the Year" by Ernst & Young; Apropos received a spot on Software Magazine`s 18th annual Software 500; and it was named a "Top IPO" by Red Herring.
Apropos`s solution provides fully integrated multimedia capabilities that enable contact centre agents effectively to manage various types of customer interactions - e-mail, Web chat and Web callback, and voice - in a single multimedia queue.
* Apropos solutions are distributed in South Africa by CCH Enterprise Solutions.
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