Ascential Software, the provider of information asset management (IAM) solutions, has unveiled e.Service, a Web-based extranet that gives Ascential customers convenient, immediate access to complete technical support and consulting services.
e.Service helps companies quickly solve technical problems and speed deployment of new data warehouse, e-business and CRM applications by allowing developers easy access to Ascential`s knowledge warehouse, software upgrades and patches, and to participate in the company`s new e.Learning product courses.
The e.Service programme, accessible 24x7, complements the company`s eight major support hubs around the world by providing Web-based services to Ascential`s customers at any time, from any location and from any device via browsers.
"e.Service extends Ascential`s existing comprehensive customer support programme and adds new functionality that complements our commitment to ease of product use and customer satisfaction," says Julian Field, GM for Ascential Software in SA.
"With offerings such as the knowledge warehouse and e.Learning, we can increase the amount of intellectual property made available directly to our channel partners and customers. Our goal is simply to increase our customers` satisfaction. This is reflected in the near-100% positive ratings on our annual customer satisfaction surveys."
e.Service provides support for Ascential`s IAM solutions, including the curriculum for implementing and managing the DataStage family of data integration products and the Media360 digital asset management product.
Ascential`s knowledge warehouse in e.Service was built using Ascential`s own DataStage solution, a complete, enterprise data integration infrastructure offering, which enables companies to manage and use their valuable business information. The knowledge warehouse, which features more than 35 000 entries, provides Ascential`s customers with unprecedented access to thousands of previous experiences in the form of an intuitive, searchable knowledge base that assists in the resolution of technical difficulties.
e.Learning complements Ascential`s existing education and support offerings by providing qualified customers with unlimited access to Ascential`s product courseware for distance learning and training. The self-paced, interactive courseware is modularised for maximum user flexibility - saving travel time and money without sacrificing the quality of knowledge transfer.
e.Service is available to all Ascential customers with active maintenance contracts and can be accessed at www.ascentialsoftware.com/services.
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