Aspect Communications Corporation, the leading provider of customer relationship portals, and Unisys Corporation, an electronic-business solutions leader, today announced their intentions to enter into a strategic alliance under which Unisys will integrate the Aspect Customer Relationship Portal in multimedia contact centers through its portfolio of Unisys e-@ction Customer Interaction Solutions. As a result, businesses will be able to provide consistent customer service by using the Aspect Portal to connect customers with the right enterprise resource regardless of whether they initiate contact through the Web, telephone, fax or e-mail.
The Aspect Customer Relationship Portal allows companies to build eCRM applications that integrate front- and back-office systems, eCommerce applications and multimedia contact centers into one centrally managed eBusiness system. The Aspect Portal Multimedia application unifies and personalizes customer interactions across Web, phone, fax and e-mail to identify, qualify, cross-sell, up-sell and route customers in real time.
"Drafting a strategy for reacting quickly and efficiently to your customers` needs, regardless of how they are communicated, is only half the battle," said Garry Reichert, vice president, Global Alliances, Aspect. "Turning that strategy into reality depends on the ability to implement and integrate the technology that will produce optimal results in today`s multimedia contact center. The combination of our leading-edge technology and recognized expertise of Unisys in e-business solutions integration will help assure our mutual clients of a shortened software implementation cycle and a smooth integration of the Aspect Portal with front- and back-office systems."
"Multimedia technologies have enabled the contact center to evolve from a cost center to a profit center, delivering more effective, interactive and integrated service to the customer," said Darrell Jennings, who heads Unisys Global Communications. "Creating a contact center that provides this optimal service experience for the customer requires not only expertise in integrating high-performance e-business solutions -- a key Unisys capability -- but also leading-edge technologies. The Aspect Customer Relationship Portal provides that technology edge."
The Aspect Customer Relationship Portal was named a Best of Show award winner at the Fall `99 Communications Solutions Expo (formerly CTI Expo) and received recognition as Product of the Year in the "Multimedia Customer Contact Portal" category from C@LL CENTER CRM Solutions magazine.
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Aspect Communications
Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect`s leadership position in customer relationship management solutions is based on its 14-year history and more than 7,300 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company`s Web site at www.aspect.com or call 1-888-412-7728.
Unisys
Unisys is an electronic business solutions company whose 36,000 employees help customers in 100 countries apply information technology to seize opportunities and overcome challenges of the Internet economy. Unisys people integrate and deliver the solutions, services, platforms and network infrastructure required by business and government to transform their organizations for success in this new era. The company offers a rich portfolio of Unisys e-@ction Solutions for electronic business based on its expertise in vertical industry solutions, network services, outsourcing, systems integration and multivendor support, coupled with enterprise-class server and related technologies. The primary vertical markets Unisys serves worldwide include financial services, transportation, communications, publishing and commercial sectors, as well as the public sector, including federal government customers. Unisys is headquartered in Blue Bell, Pennsylvania, in the Greater Philadelphia area. For more information on the company, access the Unisys home page on the World Wide Web at www.unisys.com. Investor information can be found at www.unisys.com/investor.
Unisys is a registered trademark and e-@ction is a trademark of Unisys Corporation. Aspect and the Aspect logo are trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.