Unified communications (UC) solutions vendor Aspect has partnered Dell Services to deliver Microsoft-based UC for the contact centre and across the enterprise.
In a statement, Aspect says many large organisations view contact centres as a primary customer engagement point and increasingly as a revenue-generating engine. However, outdated telephony infrastructures or poorly connected contact centres can result in missed or dropped calls and can negatively impact customer service, it adds.
This can result in missed sales opportunities and potential damage to a company's brand, the company points out.
The Aspect-Dell partnership provides customers with the technology, services and contact centre expertise they need to deliver dynamic and effective customer interaction solutions from a single source. The companies add that the partnership also gives customers the flexibility and scalability to tailor their private branch exchanges and contact centre solutions to best fit their needs.
“With more than eight million available seats across the globe, unified communications in the contact centre is a growing and untapped market opportunity,” says Mike Sheridan, executive VP of worldwide sales at Aspect.
“Aspect's relationship with Dell will provide our customers with a comprehensive Microsoft Lync-based unified communications and collaboration solution.”
Kevin Jones, VP and MD for infrastructure and cloud computing at Dell Services, says the partnership with Aspect will allow customers worldwide to acquire end-to-end, next-generation unified communications solutions incorporating hardware, software, services and support from a single vendor.
“We believe customers that share our joint vision of a software-powered communications ecosystem will find great value in this,” Jones concludes.
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