Aspect, a global provider of unified communications (UC) and collaboration services and software, today announced it has been positioned by Gartner, in the leaders' quadrant of the 2010 Magic Quadrant for Contact Centre Infrastructure, Worldwide report. Gartner has evaluated Aspect based on completeness of vision and ability to execute. Additionally, Aspect states that its forward-looking strategy and proven product value are enhanced through its equity relationship with unified communications leader, Microsoft.
As stated by Gartner, they evaluate “contact centre infrastructure providers on the quality and efficacy of the processes, systems, methods and procedures that enable contact centre performance to be competitive, efficient and effective and to positively affect revenue, retention and reputation. Ultimately, they are judged on their ability to capitalise on their vision.”
“Aspect believes the positioning underscores our visionary leadership in creating unified communications applications on a unified platform to help contact centres achieve their business objectives and further emphasizes the company's confidence in our strategic direction,” said Jim Foy, president and chief executive officer, Aspect. “Our focus today is on the next-generation contact centre that positions our valued customers to take advantage of and participate in exciting new advances in communications and collaboration, and to help them address dynamic customer requirements in the age of consumer-generated content.”
The Gartner Magic Quadrant analyses the vendors in an industry and categorises them in the “leaders”, “challengers”, “visionaries”, or “niche players” quadrants.
Source: 1 Gartner “Magic Quadrant for Contact Center Infrastructure, Worldwide” by D. Kraus, S. Blood, G. Johnson, February 22, 2010.
Share
Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Aspect
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact centre. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.