Unified communications (UC) company Aspect has acquired Quilogy, a US-based IT services firm. The acquisition will add collaboration capabilities to Aspect's unified communications services portfolio.
The companies share expertise in Microsoft technologies. Aspect, through an equity partnership with Microsoft, has expertise in unified communications, while Quilogy, a Microsoft National Systems Integrator, provides strategic and technical knowledge in collaboration tools for key Microsoft platforms including Microsoft SharePoint, explains the company.
“Quilogy's expertise in Microsoft SharePoint and the broader collaboration space, coupled with Aspect's global unified communications leadership and strategic equity alliance with Microsoft, are a formidable combination in the enterprise technology market,” says Aspect CEO, Jim Foy.
The combined company will offer unified communications and collaboration services, including IT and systems integration services. These include strategic planning, design and architecture, implementation and hosting, custom development, and business process consulting for Microsoft and Aspect software and platforms.
“More organisations are recognising that the value of UC and collaboration comes from applying it to business processes through existing and custom applications. However, while 69% of companies say unified communications return on investment is important or vital, only 18% have been able to quantify any benefit,” states Irwin Lazar, communication and collaboration research VP at Nemertes Research.
Aspect's acquisition of Quilogy will help customers identify and implement the business benefits of UC, he adds.
Manish Chandak, former president of Quilogy, notes this acquisition will give the company the scale to deploy resources across the globe to meet customer needs. Chandak will join Aspect as vice-president of professional services and Microsoft collaboration technologies.
“Unified communications and collaboration have the potential to revolutionise business processes and workflows across the enterprise and the contact centre,” says Chandak. “Aspect is leading the way by expanding its ability to help customers apply these new technologies across key functional areas such as customer interaction and acquisition, payment processing, data analytics and integration, and more,” he concludes.
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