Contact centre company, Aspect Software, has announced the general availability of Aspect Unison Predictive Dialer 7.1, a comprehensive outbound contact centre solution.
Version 7.1 offers new features to improve flexibility and simplify system maintenance, as well as greatly expanded security capabilities to provide increased protection of customer information during call handling.
"This latest release provides our customers with the tools they need to have the highest level of confidence in their contact centre system security and the customer information they handle every day," says Henry McCracken, regional sales director: Africa for Aspect Software. "It fulfils the company`s commitment to deliver product releases and tight integrations across Aspect products and to continue to invest in, support and enhance its Signature predictive dialler product line.
"Aspect Software is adhering to its philosophy of developing enhancements that extend product capabilities that can be used across multiple products, offering advanced solutions that improve agent productivity, maximise revenue opportunities, allow flexibility in managing operating costs and leverage investments in existing technology, applications and infrastructure," he adds.
Aspect Unison Predictive Dialer 7.1 incorporates significant security updates to accommodate emerging industry requirements. Examples include:
* The Aspect Unison Security Portal - provides the option for customers to have their agents and supervisors authenticate against Microsoft Active Directory or Lightweight Directory Access Protocol (LDAP) or to continue to use the internal Aspect Unison Predictive Dialer authentication process. This allows customers to define their own authentication methodology for password setting, expiration, format and more.
* Full user account control - enables administrators to have full user account control to access and manage all Unix, application and database user accounts, including password creation, resetting and formatting.
* Support for Citrix Presentation Server - added Resource Performance Manager (the Aspect Unison system management console) client software support for Citrix Presentation Server 4.0 for customers using Citrix for their networking and distributed application management.
The latest version also provides updated support for current versions of all integrated third-party technologies, ensuring compliance with the latest corporate information technology standards and maximum system performance and reliability.
Aspect Unison Predictive Dialer 7.1 customers are now able to easily extend the product`s capabilities to enjoy the flexibility and cost savings resulting from the use of IP agent connectivity. The IP Gateway 1.0 allows Aspect Unison 7.1 and 7.0 customers to make the gradual transition from a TDM to IP infrastructure with little or no operational impact. Customers using Aspect Unison Predictive Dialer 7.1 and 7.0 are also able to seamlessly integrate with Aspect Enterprise Campaign Manager, an enterprise campaign management and call optimisation solution that delivers measurable reductions in operational costs and improvements in list penetration rates and agent efficiency.
Aspect Unison Predictive Dialer 7.1 will also allow customers to enjoy expanded capabilities through upcoming Aspect Software product releases:
* Integration with Aspect Quality Management, planned for the fourth quarter of 2006, will provide Aspect Unison customers with tightly integrated advanced recording and reporting features.
* Integration with Aspect Data Mart, planned for the first half of 2007, will allow customers to gain a truly enterprise-wide view of their operations by viewing data across multiple diallers, ACDs, voice portal solutions and workforce management systems.
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Aspect Software, Inc, the founder of the contact centre industry, is the world`s largest company solely focused on providing proven, innovative contact centre products and services that enable the key business processes of customer service, collections, and sales and telemarketing. Each day, thousands of in-house and outsourced contact centres around the globe conduct more than 125 million customer interactions using Aspect Software products. We believe in using the power of technology to positively transform the customer-company experience. That belief has led us to accept the challenge of developing the world`s most reliable automatic call distributors (ACDs), most trusted diallers, most widely-used and respected workforce management (WFM) solutions, most flexible voice self-service systems and the industry`s first and most comprehensive unified, multi-channel contact centre solution. Headquartered in Westford, Massachusetts, Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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