Aspect Software, the world's largest company solely focused on the contact centre, announced today that Customer Contact Solutions Nigeria Limited (CCSNL) is its newest channel partner in Nigeria, Africa's most populous country.
The relationship will strengthen regional market penetration by Aspect and enable companies in Nigeria and West Africa to purchase contact centre solutions for customer service, collections, sales and telemarketing from a single, local vendor.
"CCSNL is proud to partner with Aspect Software, and we think our work together will make a major positive impact on the contact centre industry in Nigeria and West Africa as a whole," said Ikenna Odike, MD, CCSNL.
"This is a great opportunity for CCSNL to become not only the leading contact centre software vendor in West Africa, but the leading contact centre outsourcing destination in Africa, utilising the complete suite of Aspect products."
The Aspect Signature, Unified IP and Performance Optimisation product-lines include contact centre solutions ranging from automatic call distributors, diallers and voice portals, to computer telephony integration, workforce management, quality management, performance management and interaction optimisation applications.
Aspect products feature open interaction architectures that support new and emerging technologies, such as voice over Internet Protocol (VOIP), while facilitating simplified integration.
"CCSNL's breadth of experience in the contact centre industry and support infrastructure, and commitment to customer service, will provide great additional value to our customers in Nigeria and West Africa," said Henry McCracken, regional sales director, Africa, Aspect Software.
"It's clear that this partnership will not only benefit CCSNL and Aspect but any company trying to build a successful contact centre in the region."
CCSNL was established in 2004 to grow the contact centre market in Nigeria. Operating predominantly in the outsourced contact centre, communication consulting, maximisation services and value-added services arenas, it enables its customers to communicate using state-of-the-art methodologies and application technologies in voice, VOIP, mobile telephony, intranet, fax and e-mail.
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Aspect Software founded the contact centre industry and is now the world's largest company solely focused on Internet Protocol and traditional voice-based products and services, for customer service, collections, and sales and telemarketing business processes.
Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centres around the globe.
Its trusted Signature product-line offers automatic call distributors, diallers, voice portals and computer telephony integration. The company's leading Contact Centre Performance Optimisation product line provides workforce management, quality management, performance management and interaction optimisation applications.
And, its pioneering Unified IP Contact Centre product-line delivers a comprehensive, multi-channel solution. Headquartered in Westford, Massachusetts, Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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