AST achieves Silver Certification from Cisco Systems

AST Networks, a business unit of the AST Group, has announced that it has achieved Silver Certification from Cisco Systems, Inc.

The Cisco Channel Partner Programme provides AST Networks with the resource framework to develop an expertise to sell, plan, design, implement and operate Cisco networking solutions. To earn Silver Certification, AST Networks had to meet or surpass the stringent personnel, training, customer satisfaction, specialisation and post-sales support requirements set forth by Cisco.

"The purpose of our Channel Partner Programme is to help channel partners succeed in the next market evolution of value-based business models," said Paul Mountford, Vice-President, Worldwide Channels for Cisco Systems. "With specialisations in VPN security and wireless LANs, AST Networks has secured the training, skills and knowledge to play a pivotal role in accelerating the adoption of Cisco solutions."

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The Cisco Channel Partner Programme offers its certified channel partners state-of-the-art technical and sales training. Silver Certified Partners are recognised and rewarded for employing some of the industry`s best-trained network technicians, who achieve and demonstrate the highest levels of expertise in planning, designing, implementing and supporting Cisco network solutions. These well-trained teams of network technicians are audited annually to make sure they consistently deliver industry-leading support and maintain the rigorous Cisco standards for network expertise and support capabilities.

As a Cisco Silver Certified Partner, AST Networks enjoys several benefits, most notably, access to the latest Cisco customer satisfaction tool, Partner Access online (PAL). The new PAL tool is based on the same technology Cisco uses to monitor and improve its own customer satisfaction. Other benefits include increased access to the Cisco technical support teams, as well as access to password-protected Web sites with real-time product and training information.

Cisco Silver Certified Partners provide 8x5 technical service with one-hour response time for problem resolution and 24-hour onsite response. These rigorous support requirements highlight AST Networks commitment to supporting its strategic business network.