AST Enterprise Systems Management, SA distributor for BMC, has announced a software solution that allows customers to coherently manage from a single point-of-control the SAP Business Information Warehouse (BW) data-warehousing solution. PATROL for BW consolidates management of the complete Enterprise Resource Planning system.
This product optimises customer`s ERP investments by increasing availability of the application through proactive notification and increasing productivity of administrators through faster diagnosis of potential issues and automated corrective actions.
"To ensure optimal performance for end users, BW administrators must be able to react quickly, efficiently and effectively, and make sure that decision-makers using BW have the latest and most accurate data available at their fingertips," says Martyn Healy, MD of AST ESM, a division of Advanced Software Technologies-Abraxas (AST-A).
"PATROL for BW optimises the administrator`s time by performing routine monitoring tasks and by pinpointing issues for early detection and diagnosis," adds Healy. "It leverages the customer`s resources by extending the same PATROL console and infrastructure to the BW environment.
In addition, basis administrators and operators already trained and using PATROL can now leverage the same user interface to monitor and manage BW without having to reinvest in infrastructure and training. Proactively monitoring and managing the key components in the BW system, PATROL for BW delivers the following benefits:
. Monitoring of query response times from an end-user perspective allows the customer to establish service-level objectives and be alerted when those objectives are not being met
. Reporting on which queries are most often used, and which take the longest to execute enables administrators to optimise BW performance
. Proactive monitoring of the BW infrastructure from a single point-of-control and alerting administrators to potential issues with BW components ensures maximum end-user availability
. Tracking each step of the data extraction and loading processes, and automatically alerting administrators of an incomplete process ensures users have the most recent data
"PATROL is the first application management solution to ensure the availability and optimal performance of the BW application and infrastructure, thereby providing the customer with the ability to proactively manage their SAP R/3 and BW environments," concludes Healy.
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