AST ESM helps organisations meet service level agreements

AST ESM, a division of the AST Group, has introduced a suite of solutions that provides current and historic performance analysis and reporting of business-critical systems and applications. BMC`s PATROL for Performance Management provides customers with advanced service level management and reporting capabilities, allowing them to keep end-users and top decision-makers better informed about the service levels and performance being delivered to users.

"Today`s environment does not allow for downtime with competitive pressures continually forcing costs for service provision ever downwards," explains Geoff van den Bosch, MD of AST ESM, SA distributor for BMC Software. "The biggest competitive advantage any company can have is the ability to proactively manage service levels and performance before customers, employees or profits are affected."

"With PATROL for Performance Management, customers have the integrated solution they need to automate and simplify their service level reporting, performance analysis and reporting needs from data collection to publishing across all of their systems, databases and applications."

Within the product family, the PATROL Performance Manager product centralises report and graph generation and provides detailed performance analysis to accelerate problem identification and enhanced communication that will improve overall business performance. The product includes comprehensive aggregation features as well as unique statistical capabilities to deliver the maximum in exception management.

The results of analysis done by PATROL Performance Manager are also available to optional add-on PATROL for Prediction and Capacity Management solutions to predict the impact of business change on performance and responsiveness. The solution provides the essential tools to manage service level agreements (SLAs) and optimise performance.

Two specialised views of the performance and service information are provided within the single PATROL Performance Manager product. The Service Reporting component focuses on service level- related information including service level agreements, response times and service availability. The Visualizer component focuses on performance-related analysis and reporting. Both reporting capabilities are rich in functionality, scalable to the enterprise level, customisable to meet specific needs and are configurable to utilise the common provided database for information storage, query and programmatic retrieval.