AST ESM, a division of the JSE-listed AST Group, has introduced a scalable solution that reduces downtime and improves service level management to increase customer competitiveness. BMC Software`s PATROL Enterprise Manager provides a single enterprise-wide view of a user`s environment and manages events from many incompatible platforms in multiple geographical locations.
PATROL Enterprise Manager provides a single point of operational control for the entire enterprise, allowing IT staff to easily view the impact of events no matter where they originate. Advanced monitoring, automation and escalation capabilities allow end-users unsurpassed up-time, since they are able to simultaneously view business-critical components such as LANs, PABXs, mainframes and firewalls.
"IT personnel need an easy-to-use view of the services they are providing to help them meet their service levels," explains Geoff van den Bosch, MD of AST ESM, SA distributor for BMC. "With PATROL Enterprise Manager, IT managers can better manage service level agreements, increase IT productivity and efficiency, reduce costs and ultimately improve their return on investment."
PATROL Enterprise Manager extends PATROL`s reach into non-standard and legacy platforms, including management of OS/390 environments, by consolidating and combining management information in one place. It integrates with leading frameworks and offers extensive interoperability with other best-of-breed management applications, such as help-desk and job scheduling solutions.
PATROL Enterprise Manager introduces a new level of ease-of-use for enterprise console applications and the highest level of integration with PATROL Agents to enable users to minimise implementation efforts and reduce time to value.
In addition, PATROL Enterprise Manager is equipped with Easy Filter, which uses a wizard-based methodology to guide users through the complex tasks of identifying raw messages, filtering the less important events, transforming the remaining events into a standardised structure and finally relating them to meaningful business information.
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AST provides comprehensive and integrated ICT-based solutions to an increasing range of global corporate clients. AST`s best-of-breed software, excellent service delivery capabilities and our solution focus makes us your ideal strategic partner.
AST focuses on industries such as mining, financial services, manufacturing, telecommunications and government. We have specialists in management and IT Consulting, IT Communications, Enterprise Systems Management, IT services, ERP Solutions, Outsourcing, Technology Rentals and Training.