ATIO Corporation has announced a partnership with Key Voice Technologies to provide cost effective voice management and mail systems to corporate South Africa.
Percy Erasmus, product manager at ATIO says the South African market is very price sensitive, with customers looking for feature-rich, yet cost effective voice solutions that deliver stable service. "There are many cheap solutions available that do not deliver stable, long term solutions to companies," he says. "The ATIO relationship with Key Voice will place us in a unique position of providing a solid product with all the features customers need, while remaining within a competitive price-range."
The Key Voice products are built on an industrial PC chassis, designed for call centres and voicemail servers, that can be fitted with redundant power supplies and RAID hard drives to ensure optimum availability and reliability The two offerings ATIO will be selling in South Africa, Corporate Office NT and Small Office NT, are easy to implement and easy to maintain. They feature automated attendant, audiotext, voice and fax mail capabilities, and over 60 other standard features.
The platform empowers Corporate and Small Office NT installers and administrators with complete control-from anywhere on the network and at any time. Supervisors can add or adjust mailboxes, change call routing, generate reports, back up the system, even adjust files used for database lookups and IVR applications, from any NT workstation on the LAN, without interrupting system operation. "Add-on modules customers can select include an interactive voice response (IVR) system, unified messaging, fax serving and Visual Call Management (VCM)," adds Erasmus.
With VCM, users can view and modify their mailbox setups from their Windows 95 or Windows NT desktops. Users can manage mailbox messages, record, activate, and manage mailbox greetings, even set up message delivery and pager delivery numbers and time schedules from VCM`s graphical screens. VCM also brings subscribers complete inbound call control, through dialogue boxes that appear automatically each time a call is received. "Users can decide to redirect each call, record or queue the call, screen the call or play a certain greeting to the caller. For smaller companies, it`s like having a small call centre,` expands Erasmus.
With the unified messaging feature, users can access and manage all messages, whether voice, fax or e-mail-from their Exchange or Outlook Inbox, and mobile workers can have their e-mail read to them over the telephone. The products also feature fax broadcast and fax server modules that allow companies to fax information on request to clients, and to fax directly from the desktop.
Corporate Office NT and Small Office NT provide users an easy-to-understand box set up architecture. Corporate Office NT offers 2 - 64 port configurations and up to 10 000 boxes. Small Office NT offers 4 - 8 port configurations and up to 100 boxes.
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