ATIO Corporation and Norstan, Inc have announced a partnership agreement to keep pace with the rapidly growing demand for CyberCall, the all-media customer interaction solution from ATIO.
Under the agreement Norstan will be reselling CyberCall, thus enhancing Norstan`s offerings to its call centre customers.
"From everybody in the industry, the trade press and leading industry analysts, we have got the same message: CyberCall is the perfect solution for small to mid-sized call centres," says Larry Schmidt, VP Callcenter Technology Group for Norstan. "We see a strong demand for all-media customer interaction solutions from both our current and potential customers. The combination of Norstan`ss Call Center Services Group and CyberCall will ensure a quick implementation and almost immediate business benefits to our customers."
With CyberCall, companies can offer both the traditional telephone access and e-mail, fax and interaction via the Web, such as callback, text chat, voice over IP and application collaboration to their customers. By being accessible via the media preferred by their customers, businesses can separate themselves from the competition.
"It is fantastic to sign up a world-class reseller such as Norstan," says Osman Rashid, VP of business development at ATIO. "We have put a lot of effort and resources into making CyberCall channel-ready and it is great to see the hard work paying off. CyberCall is delivered from ATIO as a turnkey system ensuring a quick implementation at the customer`s site. This is revolutionary in the world of computer telephony."
Norstan is a global leader in technology services providing information technology and communication systems solutions to business clients worldwide. Headquartered in the Twin Cities, Norstan`s sales, consulting and service offices are located in more than 65 locations in North America and Europe. Through its three operating units - Communication Solutions, Global Services and Financial Services - Norstan offers technology products, world-class technology services and competitive financial offerings as a single-source solution provider.
CyberCall is the South African-developed integrated all-media customer interaction solution providing access into the enterprise via telephone, e-mail, fax, Web, callback, chat and voice over IP.
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