Global 360, a leading provider of process and document management solutions, today announced the publication of “The Global 360 Persona-based BPM Glossary”.
The first edition of the glossary, available at http://www.global360.com/getting_started/, defines 75 terms and acronyms essential to BPM and its various approaches. The company's goal is to promote understanding through a common language for the discipline, while making clear distinctions between different approaches.
According to Colin Teubner, a research analyst at Global 360: “Our in-depth field research showed that one of the biggest problems in BPM deployments is a disconnect between developers who build BPM systems and the people who use them. This disconnect often results in inflexible systems that do not meet users' needs - and to user-created workarounds that typically account for more than 40% of a BPM system's deployment cost and can influence as much as 60% of the project's total return on investment. This finding led us to develop a new approach to BPM that puts people - and especially users - first. The glossary is designed to further close the gap between developers and users by improving communication.”
Called Persona-based BPM, Global 360's new approach focuses on the way work gets done and on empowering all three types of people critical to the success of BPM systems: builders, the people who build them; participants, the people who use them; and managers, the people who manage them.
Glossary definitions include:
Case management - An approach to process management that involves collecting all the information relevant to a particular case in a virtual case folder that provides a single and common view, no matter where documents and data are located. Unlike with a standard process that drives a single set of documents or data through a process, a single case may follow several processes, each of which can be optional or required.
ViewPoint applications - Out-of-the-box applications built in to Global 360's market-leading process and document solutions that deliver Persona-based BPM by giving each type of individual user unique “views” into a BPM system. The views include just the information and capabilities users need to do their jobs, organised and delivered through consumer-style user interfaces that are more intuitive and engaging than the forms-based interfaces that are the norm in BPM systems today.
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Global 360
Global 360 process and document management solutions change the way work gets done by shifting the focus of BPM from process first to people first. Putting people first changes the economics of process improvement initiatives and improves business performance while reducing operational costs. Building on our strength in financial services, government, insurance, manufacturing, telecommunication and the retail sector, for more than 20 years Global 360 has helped more than 2 000 customers in 134 countries reduce paper, automate processes and empower individuals.
Global 360 is headquartered in Texas, with operations in North America, Europe, and the Pacific Rim. For more information about Global 360's BPM solutions, please call 1-214-520-1660 or visit the company Web site at www.global360.com.
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