Attachmate, a provider of host access management and e-business solutions, has announced the availability of SupportWare for the local market.
SupportWare Online, Attachmate`s latest support offering, offers customers who cannot access our support call centers or prefer the convenience of the Internet or e-mail, expert online technical support anywhere in the world. "We has invested time and resources in building a worldwide support infrastructure to service the support needs of our Global 2000 customers anywhere our products are used for mission-critical business," says Paul Cripsey, country manager of Attachmate SA.
"Businesses face many challenges, including an executive mandate to be on the Web, the Y2K countdown, and integrating disparate enterprise systems. IT departments continually juggle these priorities to ensure systems work today, and next year, so they can remain competitive in the e-business landscape.
Attachmate`s SupportWare is an extension of internal IT departments to off-load the mission-critical support issues surrounding host systems," adds Cripsey.
Attachmate`s SupportWare plans to provide a wide range of services from basic help desk, developer assistance to mission-critical dedicated support.
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