Mitel, a leading provider of IP communications solutions, has announced a large-scale implementation for Auchan, a global retailer of foodstuffs, personal care, household items and leisure goods.
In conjunction with France`s AMEC SPIE Communications, an industry-leading systems integrator, Mitel will provide Auchan with a converged voice and data solution. The solution will allow Auchan to seamlessly network its hypermarket locations across France, and deliver retail-specific telephony features that enhance customer service and operational efficiency.
Auchan will replace its traditional voice network with the Mitel 3300 Integrated Communications Platform (ICP) solution in over 200 locations in France. This VOIP deployment comprises over 40 000 IP phones, including 10 000 IP DECT wireless terminals. The solution will generate significant savings on both voice calls and operating costs. In addition, Auchan will benefit from the national coverage and communications expertise of AMEC SPIE Communications as the data and voice integrator.
"The adoption of Mitel`s IP solution was the result of a detailed study led by Auchan in 2003. By proposing an attractive solution and realising our need to build an efficient and evolutionary telephony infrastructure in France, Mitel and AMEC SPIE Communications succeeded in convincing Auchan that they were the best consortium to lead this project," said J'er^ome Galerne, Project Manager for Auchan.
"As our business continues to grow, we require a system that can not only expand with us, but which can have an immediate impact on how employees and customers interact, something the Mitel solution provides."
"We are excited that Auchan has selected our IP Telephony solution which further endorses Mitel`s leadership position within the global retail sector," said Andy Bull, director, Mitel South Africa.
"Large distributed retailers continue to demand sophisticated solutions that are cost-effective, highly reliable and secure. Mitel`s solutions are optimised to address the specific challenges in retail communications, a benefit that has resonated forcefully with enterprises such as Auchan."
"Auchan ranks as one of the world`s largest VOIP implementations to date," said Henri Juin, AMEC SPIE Communications General Manager.
"Our partnership with Mitel was essential in meeting the best-in-class requirements that today`s large businesses, such as Auchan, demand. Not only do they require best-of-breed solutions, but also an enhanced service delivery model."
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Mitel Networks is a market-leader for voice, video and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communications solutions that are easily customised for individual business needs. Through intuitive desktop appliances and applications, businesses are provided with innovative ways to manage information and resources. Vertical markets benefit from integrated solutions that protect existing investments, while enabling new ways to be more cost-effective and productive. Mitel Networks is headquartered in Ottawa, Canada with offices, partners and resellers worldwide.
For more Information, please visit www.mitel.com.
AMEC SPIE Communications
AMEC SPIE Communications provides its business, operators and local communities customers with the following services: consulting services, architecture, equipment and product selection in the fields of convergence, voice, data, video, call centres and related middleware, integration and deployment, administration, supervision and operational maintenance, customised services (audits, follow-up, deployment and outsourcing). AMEC SPIE Communications serves more than 62 500 business customers in France in the fields of voice, data and video.
Thanks to its expertise, AMEC SPIE Communications helps its customers build full, scalable and competitive networking and telecom solutions to secure the long-term development of their business. AMEC SPIE Communications maintains long term partnerships with major players in the networking and telecom industry (hardware and software vendors and operators). 1 600 staff work in five regional offices, 75 agencies and service centres in France to offer our customer base the best expertise available as well as total attention and follow-up. Local presence also ensures a reactive and quality service and a consistent offer to make our customer benefit from the very best expertise.
www.amecspiecom.com
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