Pricewaterhouse Coopers LLP (PwC) has officially commended Derby City Council`s implementation of CACI`s performance management system based on QPR solution and the contribution the system is making to its performance management strategy.
As part of an external audit exercise during 2004-05, PwC conducted an extensive review of Derby City Council`s performance management system. The system was implemented by QPR Partner CACI back in July 2004 and utilises technology from QPR Software.
The review outlines key messages and lessons learned from the implementation and further steps required to achieve further benefits.
Following the audit, a number of strengths were identified in the system:
* High levels of user acceptance
* Easier to use than the previous spreadsheet based system
* Greater ownership and accessibility of the system
* Visibility and graphical presentation
* Managers now `manage performance` rather than simply capture and measure data
The audit did also note that further development was needed. In particular, to develop the use of the system to produce summary reports on key performance issues for managers and councillors and use these to drive timely performance reporting.
John Cornall, Derby City Council commented,
"We are working pro-actively with our partner - CACI who distributes the QPR Balanced Scorecard Software on which Performance Eye is based - to improve the reporting functionality and other aspects of the system. CACI have addressed a number of issues with us already and future releases promise significant improvements in reporting and presentation."
Commenting further, Managing Director of CACI`s Information Systems division, Jeet Khaira, commented,
"This report demonstrates quite clearly the benefits that a local authority can gain from implementing performance management effectively. Derby has put a great deal of time and effort into developing the system, which will fully support their strategic goals. Derby aren`t just using this to comply with regulation, they`re using it to really make a difference to their organisation and their community. We`re looking forward to continuing our partnership with them to help them make the necessary enhancements they now need."
To conclude Matti Kanninen, CEO of QPR Software Plc, ended
" Within the UK Local Authority sector QPR solutions have been successfully utilised to deliver Performance management and have been used in the improvement of public sector efficiency. The QPR solution links seamlessly performance measurement and process mapping, giving the UK local authorities a one stop shop to deliver BVPIs and Gershon to their communities."
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QPR was founded in 1991 with the mission to create interactive software applications that significantly improve corporate decision-making at each organizational level in various industries. QPR Collaborative Management Software is the leading solution, when organizations` management is based on collaboration
QPR Software has its headquarters in Helsinki, Finland and is also a listed company on the Helsinki Stock Exchange. QPR cooperates with the extensive network of talented partners, such as CACI, in over 50 countries worldwide. For more info, please visit: www.qpr.com
Performance Eye(tm)
The web based performance management system was procured in 2003 from CACI and utilises technology from QPR Software. Known in Derby as Performance Eye(tm), the system was first piloted in the Council`s Social Services Department after which it was implemented at a corporate level to collect, analyse, report and publish a range of performance information. The system went live in July 2004.
CACI
CACI Ltd. is one of the world`s largest and most experienced IT solution providers. In the UK it has been providing leading-edge solutions to the public sector for over 25 years. Established in the UK since 1975, CACI Ltd. is a wholly owned subsidiary of US-based CACI International Inc., an IT services company which has a turnover in excess of US$1.4 billion and employs approximately 9,000 staff.
Major Clients include the London Business School, University Hospital of North Staffordshire NHS Trust, plus a number of local authorities, housing groups and commercial clients including Cable & Wireless, Argos and Peugeot.
For further information about the system, please refer to the CACI case study: http://www.caci.co.uk/si.asp?url=si-casestudies.htm
To receive an executive summary of the PwC report, please contact Angela Norman
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